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Call Center Representative

4 months ago

Miami, United States Sales Bizlab Full time
Sales Bizlab as we are seeking a motivated and customer-focused Call Center Representative to join our team. The Call Center Representative will handle inbound and outbound calls, address customer inquiries, resolve issues, and provide information about our products/services. This role is ideal for someone who excels in a fast-paced environment and has a passion for helping others.

Job: Full time

Monday to Friday

Weekends free

Pay Range:

$17.50 - $28.00 hourly

THIS WILL BE AN ON-SITE JOB

Location: Miami, FL

Responsibilities:
  • Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
  • Provide accurate and timely information to customers regarding products, services, and promotions.
  • Resolve customer complaints and issues promptly and effectively.
  • Perform data entry and accurately update customer information in the system.
  • Collaborate with other departments to resolve complex customer issues.
  • Maintain a high level of knowledge regarding our products, services, and processes.
  • Follow company policies and procedures in delivering excellent customer service.
Requirements:
  • High school diploma or equivalent; additional qualifications in customer service or a related field are a plus.
  • Proven experience as a Call Center Representative or in a similar customer service role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle a high volume of calls in a fast-paced environment.
  • Proficiency in using customer service software, databases, and tools.
  • Strong organizational and multitasking skills.
Bonus Points:
  • Competitive salary and comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Opportunities for professional growth and career advancement within the company.
  • Supportive and collaborative work environment focused on employee development.
  • Access to training and development programs to enhance customer service skills.
  • Opportunity to work in a dynamic and fast-paced environment.