Warranty Administrator/Administrative Assistant

2 weeks ago

Chesapeake, United States Wetherington Homes Full time
Job DescriptionJob Description

Growing real estate development firm in Chesapeake looking to add a Warranty Administrator to our team. We are looking for someone who is hard working, dependable, punctual, organized and has good communication and customer service skills.  


You must be an optimistic and positive person. Our company is comprised of a small group of people and we do not want negative attitudes, whiners, complainers, gossipers, or victims.


You MUST be a team player, you will be working with a small team of staff who are all accountable to each other. If you can't get along with one another and work together to get the job done right the first time, this is not the job for you.  


You need to be able to talk to people (all people...including employees, subcontractors, clients, visitors, salespeople, and the general public) in a manner that is polite, professional, well-spoken, and that puts them at ease. You cannot "talk down" to anyone that you deal with in our office. 


We are slow to hire but quick to fire. If you are lazy, don't show up to work on time, or take a ton of coffee & cigarette breaks during the work day, this job is not for you. If you want to spend time Monday through Friday surfing the internet, looking at Facebook, or chatting on the phone this is not the job for you.


If you are one of those people who seems to get sick on Thursday night, Friday morning, or Sunday night and that keeps you from coming to work and being productive on Fridays and Mondays, this really is not the job for you. We understand that everyone gets sick, but we also know there are people out there who get sick when it is convenient for them and don't care what their long weekend does to the rest of the team. If this is you, please do not apply for this position, because if we hired you it would not be fair to the rest of the staff and your employment with us would end very quickly. 


Additionally, if you are ABOVE making a pot of coffee, stuffing envelopes, running an errand or helping out in another area of the office, this is not the job for you. 


If you are hired, you will be part of a wonderful team of people, who work hard to get the job done right the first time and take pride in the work that they do. You will be part of a team that is rewarded for hard work. Our team enjoys coming to work, being productive and each other's company. 

Compensation:

$18 - $21 hourly

Responsibilities:

Job Responsibilities Include:

  • Respond to warranty calls and e-mails in a timely manner and coordinate warranty appointments with homeowners and subcontractors
  • Coordinate buyer orientations with the Superintendent and Real Estate Agent(s)
  • Coordinate and oversee repairs noted on walk-through punch-list
  • Maintain homeowner and property records
  • Update homeowner guidebooks as needed
  • Complete closing documents for management team
  • Handle close out of all utility accounts after sale of home
  • Answer and route phone calls
  • Collect and deposit mail daily
  • Run errands and city submittals as needed
  • Use of Microsoft Word, Excel, Google Business Suite, and Builder Trend for daily tasks
  • Administrative duties as required by Management Team
Qualifications:
  • Must be hard working, dependable, punctual, organized and have good communication and customer service skills
  • Property Management or New Home Warranty experience is a plus
About Company

Wetherington Homes is a developer with almost 20 years of experience developing communities and building homes in South Hampton Roads and Northeast North Carolina. Locally owned and operated we take exceptional pride in developing neighborhoods that enhance our community and make us even more proud to call this area home. Our company is comprised of a small group of people who love what they do, and we are looking for candidates who will complement our team.

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