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Retail Supervisor

2 months ago

Wichita, United States Kansas Humane Society Full time
Job DescriptionJob DescriptionSalary: Starting at $13 Hourly

Come join the Kansas Humane Society pack We are looking for a Retail Supervisor who loves being an important part of an animal's life. 


***KHS is a qualified employer for the Public Loan Service Forgiveness program.***


We offer:

  • Opportunity for two pay increases per year
  • Generous paid time off
  • 10 paid holidays per year
  • Paid time when closed for Inclement Weather
  • Comprehensive low deductible health, pharmacy and dental plans
  • Vision insurance plan
  • SIMPLE IRA Retirement Plan with a generous company match
  • Pre-tax spending accounts for health care and childcare expenses
  • Discounted YMCA membership
  • Discounts on adoptions, retail store items, basic veterinary services and medicine, and pet food
  • Employee Assistance Program


POSITION PURPOSE

This position is responsible for overseeing and directing all activities of the retail store, located within the Kansas Humane Society facility, appropriate to the effective and efficient management of the store including: (1) coordination of store operational details and trends to ensure maximum profitability; (2) maintaining effective inventory systems and expense and theft control; (3) tracking, ordering, pricing and displaying merchandise; (4) training and support of one staff person and volunteers; and (5) ensuring excellent customer service is provided.


ESSENTIAL FUNCTIONS

 

Customer Service: Provide and model timely, polite, and respectful internal and external customer service regardless of the circumstances. Must remain calm, flexible, and willing to see other perspectives. Provide recognition and support to both staff and volunteers for their individual contributions. Assure that every individual who enters the Kansas Humane Society is recognized and treated as a potential donor.

 

Operations: Oversee and direct all activities in daily operations of the store.

Fully utilize all aspects of QuickBooks software to:
- Process sales and sales tax, track inventory and re-ordering points, and assess product sales.
- Compile daily, weekly and monthly reports.
- Provide critical assessment of product sales, profit and expenses.
Oversee inventory, organization, and display of merchandise, including weekly ordering, receiving verification and stocking. Review and oversee daily management of sales and cash and other payment types with appropriate staff and volunteers. Work directly with vendors to adhere to budget established for store operation. Incur non-budgeted expenses only upon approval of the Community Engagement Director. Maintain current Standard Operating Procedures manual, manage scheduling and activities of the volunteers and create a positive work environment. Implement and enforce retail store policies as required and provide regular and periodic reports as requested. Recommend ideas for an online store to the Community Engagement Director and implement/maintain approved format. Plan, create and implement a merchandise sales tent at the Kansas Humane Society’s largest fundraiser, Woofstock via coordination with the Community Engagement Director. Schedule volunteers to work the event.

 

Marketing Strategy: Recommend strategic marketing, promotional and sales opportunities, and creative ideas to being foot traffic into the store as a destination, via coordination with the Community Engagement Director and Director of Marketing & Communication, as appropriate and within budget. Implement and assess approved strategies. Oversee interior and exterior aesthetics of the store, including merchandise display, janitorial, signage, etc., to promote the Kansas Humane Society.

 

Product Education: Educate adopters, staff, and volunteers about retail products available for purchase.

 

Quality Assurance: Responsible for rotating dated merchandise in order to provide the best product available.

 

Training: Participate in staff training, cross training and development opportunities. Participate in special
events/projects, cross training programs and regular shelterwide supervisor meetings.

 

Safety: Comply with KHS Safety policies and procedures in order to maintain a healthy and safe environment.

__________________________________________________________________________________________

 

KHS CORE VALUES

The Kansas Humane Society has HEART:

HAVE COMPASSION

  • We have empathy and understanding for the community and pets we serve, our teammates and

our partners in animal welfare

EXEMPLIFY COMMITMENT

  • We show our dedication in our work ethic and willingness to learn and grow.

ACT WITH INTEGRITY

  • We prioritize integrity in all our actions.

RESPECT ALL

  • We treat all animals and people with respect.

THRIVE THROUGH COLLABORATION

  • We are better together, united in our service to pets and their people.

__________________________________________________________________________________________


QUALIFICATIONS

Education/Certification: High School Diploma or Equivalent

                                   

Required Knowledge: This position requires a high degree of customer service skills, flexibility, and a willingness to develop conflict resolution abilities.  A respect for the human/animal bond is a must.  Must have the ability to exercise good judgment and make independent decisions with limited supervision. Strong knowledge of QuickBooks software and Microsoft Office programs with emphasis on Excel preferred.  2 – 5 years or more of paid managerial experience in a retail environment preferred, or any combination of education and/or experience that provide the required skill and knowledge for successful performance.  The ability to demonstrate and train others in sales techniques and product display and demonstration.  Ability to work effectively and respectfully with volunteers. Knowledge of pet care products preferred.

 

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Talking: Ability to speak effectively and communicate clearly.

Average Hearing: Able to hear average conversations.

Repetitive Motion: The employee is regularly required to type, stand, sit, kneel, and squat.

Finger Dexterity: The employee is regularly required to use hands to type.

Average Vision: Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

 

Physical Strength:

  • Physical restraining of small and large animals 5lb to 100lb (on occasion)
  • Pulled/jolted/jumped on by small and large animals 5lb to 100lb (on occasion)
  • Lifting, carrying, pushing, pulling of 5lb to 100lb
  • Stooping to pick up items
  • Frequent verbal communication required
  • Frequent repetitive motion and lifting up to 30lbs above shoulder height
  • Must be able to use both hands for repetitive actions; firm grasp, fine manipulation and typing (8 hours daily)
  • Standing, walking, mopping, kneeling on hands and knees, crouching, crawling

 

WORKING CONDITIONS

Must be able to handle challenging customers calmly and respectfully on a daily basis.  Must be comfortable handling dogs, cats, various small mammals, and birds on a daily basis. Noise exposure varies, and often includes barking and other animal vocalizations.  Animal waste contact, smells, and visual exposure are prevalent. Exposure to industrial cleaning supplies.


MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION 

Reasoning Ability: Provide excellent customer service and conflict resolution, be flexible, make decisions independently, must have respect for the human/animal bond. Ability to manage a variety of variables under only limited standardization. Required to manage awkward, emotional, and sometimes hostile customer situations using excellent customer service skills for the best outcome.

Mathematics Ability: Ability to add, subtract, multiply and divide in all units of measure using whole numbers and common fractions.

Language Ability: Ability to read, analyze, and interpret documents.


INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system. 

 

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. 

 

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

 

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibited by law.