Access Specialist

3 weeks ago

Omaha, United States Immigrant Legal Center Full time
Job DescriptionJob DescriptionPOSITION TITLE:      Access Specialist
REPORTS TO:           Access Specialist Coordinator
WORKSITE:               Omaha, Nebraska

ORGANIZATIONAL DESCRIPTION: 
Immigrant Legal Center and Refugee Empowerment Center merged on October 1, 2022, uniting two of Nebraska’s most well-respected immigrant-serving agencies. With over fifty years of combined service, ILC and REC have a wealth of expertise, experience, and resources that allow our staff to provide a wholistic blend of high-quality services to our newest friends and neighbors. As Nebraska and southwest Iowa’s leading immigration legal services provider and refugee resettlement agency, we are focused on empowering immigrants to live with confidence and free from fear. Through immigration legal services, refugee resettlement, social work, education, and advocacy, we are unique in our ability to meet the ever-changing needs of immigrant communities. Our singular mission is serving our newest neighbors with the highest quality of services while maintaining the dignity of every person regardless of their country of origin or immigration background.

POSITION DESCRIPTION:
An ILC + REC Access Specialist is an integral part of ILC’s legal team. The core functions of this position are (1) client intake and referral, and (2) client outreach and education. The ideal candidate for this position has exceptional interpersonal and customer service phone skills, is passionate about serving the immigrant and refugee community with compassion and is fluent in Spanish and other languages in addition to English (written and orally).

CORE FUNCTIONS OF THE POSITION:
Client Intake and Case Management
  • Screen participants through intake calls and live intake events to determine eligibility for legal immigration services.
  • Conduct conflict of interest checks and collaborate with an ILC attorney to select individuals for consultations and specialty clinics.
  • Obtain and summarize eligibility and case information from prospective clients for legal representatives.
  • Document all actions in ILC’s case management systems and maintain the waitlist for legal services.
  • Schedule consultations with ILC representatives as assigned from the waitlist.
  • Relay eligibility, legal facts, and advice provided by attorneys to clients, and follow up with written materials if applicable.
  • Adapt to changing procedures and processes.
Client and Community Outreach
  • Engage in community outreach and maintain communication with service providers across the state about service needs and case referrals.
  • Collect information on unmet needs within the immigrant community and identify ways to enhance access to ILC’s services.
  • Track and report on client outreach activities.
  • Educate clients and the public about ILC programs, resources, and services.
  • Develop and nurture positive relationships with social service organizations, including nonprofits, schools, and state agencies that serve immigrants.


QUALIFICATIONS:
  • Minimum 1 – 3 years of call center, customer service, client communication, nonprofit, social work, or equivalent combination of experience sufficient to successfully perform the essential duties of the job is required.
  • Minimum 1 – 3 years of experience and demonstrated ability to professionally interpret in the Spanish language (written, and orally) and follow procedures is required.
  • Strong commitment to ILC+REC mission and values in serving immigrants/refugees/newcomers.  
  • Deep understanding of and ability to work sensitively and well with people of diverse national, ethnic, cultural, religions, gender identities, and socioeconomic backgrounds.    
  • Fluency in using Office 365 applications (ex. Outlook, Word, Excel, SharePoint, etc.) and a strong ability to learn new software is required.  
  • Fluency in Spanish.
  • Exceptional interpersonal communications and customer service skills. 
  • Exceptional multi-tasking skills and ability to think critically and problem solve during client calls while ensuring data is input into the data management systems accurately.
  • Exhibits responsibility through good attendance, effective time management, dependability, self-discipline, flexibility, and working independently.
  • Openly supports departmental and organizational changes and demonstrates comfort working in a rapidly growing and evolving organization.
  • Ability to pass all required background checks.
  • Must be authorized to work in the United States.

INCLUSION & EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:
Immigrant Legal Center + Refugee Empowerment Center is dedicated to the belief that all lives have equal value. We are committed to creating a workplace where employees thrive both personally and professionally. We also believe our employees should reflect the rich diversity of the global populations we aim to serve – in race, gender, age, cultures, and beliefs – and we support this diversity through all of our employment practices.

Immigrant Legal Center + Refugee Empowerment Center is fully committed to Equal Employment Opportunity. We do not discriminate based on an individual’s race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, military service, or any characteristics prohibited by law. This policy governs all aspects of employment at ILC, including recruiting, hiring, assignments, training, promotions, compensation, employee benefits, employee discipline and discharge, and all other terms and conditions of employment.

WORKING CONDITIONS:
  • This job consists of regularly sitting at a desk and using a computer and phone.
  • Workdays pertain to a Monday – Thursday schedule, 8:00 AM - 6:30 PM, with no weekends required.

COMPENSATION:
  • Annual base salary of $47,000, commensurate with experience. 
  • Excellent benefits including:
    • Unlimited paid time off (including employee birthday); 9 paid holidays with year-end holiday break
    • Medical, dental, vision, life, and AD&D insurance; employee assistance program; 403b retirement plan with an automatic 5% contribution; and FMLA
    • Yearly stipends for employee development opportunities
    • Relocation assistance; travel and expense reimbursement
TO APPLY
Please upload a cover letter, resume, and three professional references all in PDF format to the job application link.

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