Assisted Living Resident Care Coordinator

Job DescriptionJob DescriptionThe Holgate Center is a CCRC in the heart of SE Portland and we are looking for a caring compassionate person to lead our Odd Fellows Home Nursing staff. This Assisted Living Facility is a resident focused care community with a long history. We need an adaptive and caring individual who wants to provide the highest quality of care not only for our residents but development and growth for the staff as well.

Holgate Center (HC) strives to provide a positive work environment that fosters collaboration, teamwork, and continuously achieving solid business results.

HC team members unite around a common cause of resident care and community support. This culture brings our team together and ensures everyone is working toward the same goal.

A team that works together with a collective goal to improve our residents care experience creates an internal culture of collaboration and mutual success. HC is passionate about making a positive, lasting impact on our residents and visitors, and so are our team members.

SUMMARY
The Resident Care Coordinator (RCC) coordinates, supervises, and evaluates the care of residents in both skilled and long-
term care. The RCC is responsible for supervising floor staff (LPN, RN, CNA) to ensure clinical services are delivered in
accordance with regulations.

ESSENTIAL FUNCTIONS
. Participate in the orientation of new residents/family members to the facility
. Admit and discharge residents with documentation regarding care and service provided
. Communicate directly with residents, medical and nursing staff, family members, department heads and members of
the interdisciplinary team to coordinate care and services and respond to and resolve complaints and concerns in a
timely manner
. Assist in oversight of resident incidents and concerns daily to identify any unusual occurrences and reports them
promptly to the Director of Nursing, Administrator, and/or state agency for appropriate action
. Complete daily clinical and environmental rounds to observe residents/patients and ensure their needs are being met
. Maintain a current reference of written nursing material to assist the nursing service department meet the residents'
day-to-day needs
. Update Care plans
. Complete MDS'
. Recommend the equipment needs of the nursing department to the Director of Nursing
. Ensure that all nursing personnel comply with the written policies and procedures
. Follow clinical programs, including risk management, infection prevention, quality, and staff development
. Work collaboratively with other members of the team to promote and role model teamwork, mutual respect and
effective communication
. Participate in daily or weekly management team meetings to discuss census changes, resident changes in status,
complaints, or concerns
. Participate in QAPI or facility assessment activities as needed, such as carrying out duties assigned as part of a
performance improvement committee
. Facilitate, serve, attend, and/or participate in various committees of the facility as appointed
. Conduct observations of nursing care and supervise development of in-service education to ensure nursing staff is
competent in current knowledge and skills
. Participates in the facility’s plan of correction response to an inspection survey and implements any follow-up
required for nursing allegations
. Monitors for allegations of potential abuse or neglect, or misappropriation of resident property and participates in the
investigative process
. Promotes safe work practices, safety rules, and accident prevention procedures to prevent employee injury and
illness
. May provide direct nursing care as necessary

BENEFITS

Full Time

• 403(b) with Employer Match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Assistance Program
• Flexible Spending Account
• Free Parking
• Life Insurance
• Vacation/Sick Time
• Referral Bonus Program
• Reduced Fare Bus Pass

JOB TYPES

• Full-time

MEDICAL SPECIALTIES

• Geriatrics

QUALIFICATIONS
. Two (2) years of experience as a supervisor in a hospital, nursing home, or other related health care facility preferred
. Current unrestricted license as a Licensed Practical Nurse (LPN), or Registered Nurse (RN) in Oregon
. Knowledgeable of nursing and medical practices and procedures, as well as laws, regulations and guidelines
pertaining to long-term care

BEHAVIORAL COMPETENCIES
. Treat all residents with dignity and respect. Promotes and protects all residents’ rights
. Establish a culture of compliance by adhering to all facility policies and procedures. Complies with standards of
business conduct, and state/federal regulations and guidelines
. Follow appropriate safety and hygiene measures at all times to protect residents and themselves
. Maintain confidentiality of protected health information, including verbal, written, and electronic
communications
. Report noncompliance with policies, procedures, regulations, or breaches of confidentiality to appropriate
personnel. Reports any retaliation or discrimination to HR or compliance officer
. Report any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of
residents to supervisor and/or administrator. Protects residents from abuse and cooperates with all
investigations
. Report any occupational exposures to blood, body fluids, infectious materials, and/or hazardous chemicals in
accordance with facility policy
. Participate in all life safety and emergency drills and trainings. Fulfills responsibilities as assigned during
implementation or activation of the facility’s emergency plan
. Report work-related injuries and illnesses immediately to supervisor
. Follow established infection control policies and procedures
. As a condition of employment, completes all assigned training and skills competency

PHYSICAL ACTIVITIES & REQUIREMENTS
. Ability to read, write, speak, and understand the English language
. Must be a supportive team member, contribute to and be an example of teamwork
. Ability to make independent decisions when circumstances warrant such action
. Ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the
general public
. Must possess leadership, supervisory ability, and willingness to work harmoniously with and supervise other
personnel
. Must be able to follow oral and written instructions in English
. Must have patience, tact, and willingness to deal with difficult residents, family, and staff
. Must be able to assess and relay information concerning a resident’s condition
. Must not pose a threat to the health and safety of other individuals in the workplace
. Must be able to move throughout the building intermittently during the workday
. Must be able to cope with the mental and emotional stress of the position

WORKING CONDITIONS
. Ability to push/pull, bend, stoop, kneel, crouch, and perform overhead lifting and other common physical movements
as needed for the position
. Subject to call-back during emergency conditions
. Subject to injury from falls, burns, odors, as well as reactions from dust, disinfectants, tobacco smoke, and other air
contaminants
. Subject to exposure to infectious waste, disease, and conditions
. May be subject to handling of and exposure to hazardous chemicals
. Works in office and throughout the nursing services areas
. Subject to frequent interruptions
. Subject to hostile and emotionally upset residents, family members, personnel, and visitors
. May work beyond normal working hours and on weekends, holidays when necessary

Compliance as a Condition of Employment and Performance Appraisal

Agreement to abide by all standards, policies, and procedures of the facility, including the facility’s compliance and ethics program, is a condition of employment. Compliance will be a factor in evaluating job performance. Violations, including failure to report violations, will result in disciplinary action, up to and including termination.

This job description is intended to convey the general scope of the major duties and responsibilities inherent in this position. Other tasks not listed here may be assigned if the tasks are similar or related to the essential duties of the position. Periodic revision may be necessary to reflect changes in expectations placed on the long-term care industry by various governmental agencies. This job description will be reviewed and/or revised annually and as needed.

Individual performance will be evaluated using the following scale:

Unsatisfactory: Achieves results that are far less than the standards identified for the performance factors rated.

Needs Improvement: Achieves results that are less than the standards identified for the performance factors rated. Exhibits the potential to become a competent performer. May be new to job or need skill development.

Meets Standards: Achieves results that meet the standards identified for the performance factors rated. This rating is the expected level of performance.

Exceeds Standards: Achieves results that usually exceed the standards identified for the performance factors rated.

Reasonable Accommodation Statement

Consistent with the Americans with Disabilities Act (ADA) and Oregon state civil rights law, it is the policy of The Holgate Center to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Human Resources hr@holgatecenter.org

40 hours per week

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