Guest Service Representative

2 weeks ago

Carlisle, United States EXCL Hospitality Full time
Job DescriptionJob Description

The Hotel Guest Service Representative is responsible for exceptional guest sales and service at the front desk and executes all tasks and systems to support the efficient delivery of guest satisfaction throughout the day. Come be part of a team that appreciates and values your contributions We are a new hotel located in Carlisle

Compensation:

$15 - $17 hourly

Responsibilities:

  • Sales and reservations via phone and in-person
  • Create a great first impression with our guests
  • Check guests in and out quickly and efficiently
  • Give guidance to guests for dining, directions, and other points of interest
  • Provide the highest quality of service to 'wow' our guests
  • Do whatever it takes to make the hotel successful
  • Follow systems that are in place to perform the job
  • Answer questions about rates, room types, hotel amenities, and other hotel-related items
  • Greet and direct any visitors including vendors, clients, and customers
  • Night shift includes billing, inventories, laundry, movement of goods throughout the building, audits, and any other task necessary for the efficient operations of the hotel. The night shift essentially sets up the next day for success and requires a strong sense of responsibility
Qualifications:

  • Minimum 2 years of consistent employment experience
  • Excellent customer service skills on the phone and in-person
  • Flexibility to work some weekends on a rotating schedule
  • Keep an eye for detail
  • Ability to navigate a fast-paced environment
  • Desire to meet/exceed exceptionally high standards
  • A high degree of self-motivation
  • Dependability and a team player
  • Ability to work on a computer
  • Capacity to do whatever it takes to make the hotel successful
  • Hotel experience is a plus but not necessary
  • A positive attitude and integrity are a must
  • Desire to go above and beyond to create great guest experiences
About Company

EXCL Hospitality takes pride in providing an exceptional work environment for its employees with generous Paid Time Off, Medical Benefits (for full-time), and Travel Discounts at over 3000 Hotels worldwide. EXCL Hospitality is deeply committed to giving its teams the resources they need to be successful.


EXCL Hospitality is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status. EOE m/f/d/v


EXCL Hospitality is an amazing place to work Come join our team

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