Guest Service Supervisor

1 month ago


Carlisle, United States Drury Hotels Full time

Starts out at $18.00

Property Location:

3320 Village Drive - Franklin, Ohio 45005

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

* Incentives - Quarterly bonuses up to $3200/year (we succeed together) based on hotel results
* Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights
* Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
* Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
* Retirement - Company-matched 401(k)
* Award-winning - Ranked among Forbes' Best Midsize Employers (2023)

BASIC FUNCTION & JOB DUTIES:

Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.

Ensures Drury Hotels' policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members.

Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY:

Requires ability to give and take written and oral direction. Requires the ability to communicate clearly in English to relate to guests and team members. Requires thorough knowledge of Drury Hotels' policies and procedures. Requires ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed. Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Requires ability to give attention to detail. May require some travel.

Rise. Shine. Work Happy.

Hiring Immediately



  • Carlisle, United States EXCL Hospitality Full time

    The Hotel Guest Service Representative is responsible for exceptional guest sales and service at the front desk and executes all tasks and systems to support the efficient delivery of guest satisfaction throughout the day. Come be part of a team that appreciates and values your contributions! We are a new hotel located in Carlisle! Responsibilities: •...

  • Guest Service Agent

    1 month ago


    Carlisle, United States Drury Hotels Full time

    POSITION PAYS UP TO $18.93 hr. Property Location: 3320 Village Drive - Franklin, Ohio 45005 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM...

  • Guest Service Agent

    4 weeks ago


    Carlisle, United States Drury Hotels Full time

    POSITION PAYS UP TO $18.93 hr. Property Location: 3320 Village Drive - Franklin, Ohio 45005 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM...


  • Carlisle, United States EXCL Hospitality Full time

    Job DescriptionJob DescriptionThe Hotel Guest Service Representative is responsible for exceptional guest sales and service at the front desk and executes all tasks and systems to support the efficient delivery of guest satisfaction throughout the day. Come be part of a team that appreciates and values your contributions! We are a new hotel located in...


  • Carlisle, United States MAINSTAY SUITES HOTEL - CARLISLE PA Full time

    Seeking Part Time Hotel Guest Service Representative responsible for exceptional guest sales and service at the front desk and in the evening executes all tasks and systems to support the efficient delivery of guest satisfaction throughout the day. This includes sales and reservations via phone and in person, guest check in and out, guidance for guests in...


  • Carlisle, United States Wendy's Full time

    Wendy's - Carlisle is currently hiring a full time or part time Restaurant Supervisor for our Carlisle, PA location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Wendy's - Carlisle in order to achieve customer satisfaction, quality...

  • Front Desk Supervisor

    1 month ago


    Carlisle, United States Hersha Hospitality Management, LP Full time

    Overview Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager - Front Office Manager - Assistant General Manager Your Focus * Interview, select, train, schedule, coach, and support associates, ensuring they...


  • Carlisle, United States EXCL Hospitality Full time

    The Guest Service Representative Night Auditor is responsible for exceptional guest sales and service at the front desk and in the evening executes all tasks and systems to support the efficient delivery of guest satisfaction throughout the day. This includes sales and reservations via phone and in person, guest check in and out, guidance for guests in...


  • Carlisle, United States EXCL Hospitality Full time

    The Guest Service Representative Night Auditor is responsible for exceptional guest sales and service at the front desk and in the evening executes all tasks and systems to support the efficient delivery of guest satisfaction throughout the day. This includes sales and reservations via phone and in person, guest check in and out, guidance for guests in...

  • Front Desk Supervisor

    2 hours ago


    Carlisle, United States Larkspur Landing Select Carlisle Full time

    Overview Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager Front Office Manager Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform...


  • Carlisle, United States Seasoned Full time

    Wendy's - Carlisle is currently hiring a full time or part time Restaurant Supervisor for our Carlisle, PA location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Wendy's - Carlisle in order to achieve customer satisfaction, quality...


  • Carlisle, United States Dickinson College Full time

    Posting Information Job Summary/Basic Function The service coordinator works with part-time line servers and part-time dining room attendants to set up, operate, close, and clean food counters, deli, grill, and self-service stations in the dining hall service and seating areas. The service coordinator interacts directly with Dickinson College students...


  • Carlisle, United States Dickinson College Full time

    Posting Information Job Summary/Basic Function The service coordinator works with part-time line servers and part-time dining room attendants to set up, operate, close, and clean food counters, deli, grill, and self-service stations in the dining hall service and seating areas. The service coordinator interacts directly with Dickinson College students...

  • Service Coordinator

    4 weeks ago


    Carlisle, United States Service Access & Management, Inc Full time

    Job DescriptionJob DescriptionOur vision is to leave EVERYONE we meet, BETTER OFF!We believe...We consider our employees to be our most valuable asset.People are to be treated with dignity and respect in every interaction.Diversity enhances our world.We must find a way to help others succeed, not fail.People who provide care sometimes need to be cared...


  • Carlisle, United States Food Lion Grocery Full time

    The primary purpose of this position is to oversee a team and ensure the functions are performed in accordance to established policies and procedures supporting the Payroll business area. In addition this role will need to ensure the accuracy and tim Business Services, Finance, Operation, Supervisor, Retail, Business, Grocery, Accounting


  • Carlisle, United States Food Lion Grocery Full time

    The primary purpose of this position is to oversee a team and ensure the functions are performed in accordance to established policies and procedures supporting the Payroll business area. In addition this role will need to ensure the accuracy and tim Business Services, Finance, Operation, Supervisor, Retail, Business, Grocery, Accounting


  • Carlisle, Pennsylvania, United States GXO Full time

    Join Our Team as a Warehouse Supervisor at GXOWelcome to GXO, where we're always on the lookout for talented individuals like you to help us maintain the high service standards we pride ourselves on. We believe that fostering a positive work environment leads to happier and more productive employees. When you join us, you'll have the support you need to...


  • Carlisle, Pennsylvania, United States Aerotek Full time

    **Now Seeking Maintenance Supervisors** **3 Positions- Both 2nd and 3rd Shift** **$70-$90k BOE** **Description:** Oversee the maintenance of all operating equipment, and facility systems. Supervisors are direct point of contacts and leadership for all technicians within their shift. Should be comfortable will all tasks, leadership, and being able to speak...


  • Carlisle, United States Palette Hotels Full time

    Position: Housekeeping Room Attendant - Homewood Suites by Hilton Carlisle, PAJob Description: The Housekeeping Attendant is responsible for the cleanliness of guest rooms. Required Skills and Requisites: •Service orientation. Knowledge of principles and processes for providing customer and personal services. •Excellent communication skills. Ability to...


  • Carlisle, United States Palette Hotels Full time

    Position: Housekeeping Room Attendant - Homewood Suites by Hilton Carlisle, PAJob Description: The Housekeeping Attendant is responsible for the cleanliness of guest rooms. Required Skills and Requisites: •Service orientation. Knowledge of principles and processes for providing customer and personal services. •Excellent communication skills. Ability to...