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Bilingual Call Center Scheduler
4 weeks ago
Dean’s Professional Services is now hiring for qualified, patient-care focused Call Center Schedulers to work in the Medical Center area for Houston Methodist. Candidates must have exceptional appointment scheduling skills and 2+ years’ experience.
We are on a mission to create care that’s more convenient and professional. With solutions that are value-based and patient-centered. To accomplish this, we are looking for individuals who share our sense of excellence, and are ready to embrace new opportunities
Call Center Schedulers are responsible for taking a high volume of inbound calls, providing excellent patient service and communication and facilitating an exceptional patient experience to build and reinforce satisfaction, trust and drive organizational loyalty.
Job Responsibilities:
- Take high volume of inbound calls in a call center setting
- Schedule patient appointments in EPIC EMR
- Adhere to the schedule for daily call center operations
- Provide excellent patient service
Job Requirements:
- 2+ years of call center experience required
- Medical Call Center experience highly preferred
- Bilingual (Spanish speaking) highly preferred; not required
- EPIC (EMR) experience preferred
- No Smoking/Nicotine use
Job Details:
- M-F hours between 8am-5pm
- Some weekend days (Saturdays 8am-12pm if scheduled)
- $17-21/hr + benefits
- Full benefits – healthcare, dental, vision, 401k program
- Temp-to-Hire opportunity
For more information regarding the Houston Methodist Solution Pool visit www.dps-soluution-pool.com.
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