Customer Service Coordinator/Dispatcher
4 weeks ago
Horizon Services, a dynamic, rapidly-growing HVAC and Plumbing company, is growing again We are seeking a highly skilled Customer Service Coordinator/ Dispatcher to join our team at our Wilmington, DE, location.
SHIFT: Tuesday - Saturday. Tuesday - Thursday and Saturday: 9am - 5pm, Friday: 12pm - 8pm
Our associates are our most important resource. They provide the sole source for our ability to meet our customer's needs. We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers.
This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for part installation.
Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally and financially.
We offer a very competitive salary, an impressive monthly bonus plan, incentive plans and many other family-oriented benefits. Medical, dental, vision, prescription drug coverage, company supplied life insurance, paid vacation, paid holidays and 401(k) plan with employer match are additional benefits offered.
To be successful in this role, you must possess:
• a minimum of one year customer service experience
• A professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers
• Strong customer-oriented attitude.
• Able to plan and schedule work rather than just react.
• Able to "think on your feet" to provide customers with needed information for their specific installation or repair.
• Ability to work as part of a team.
• Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.
Job Posted by ApplicantPro
-
Remote Customer Service Representative
2 days ago
Wilmington, United States Super Service Today Full timeJob DescriptionJob DescriptionSalary: Remote Customer Service Representative (CSR)/DispatcherCompany: Super Service TodayLocation: Remote (or in office in Wilmington, MA)About Us:Super Service Today, Inc. is a locally operated company that specializes in plumbing, heating, electrical drain cleaning, sewer repair, and gas work since 2010. We are committed to...
-
Customer Service Representative
2 days ago
Wilmington, United States Aire Serv Full timeBenefits Offered$13 - $16 an hour (D.O.E)3 Paid Personal Day's and 6 Paid Holiday's per yearPaid Vacation TimeHealth, dental and vision insuranceCompany matched - 401K Retirement Savings PlanOpportunities for advancement within the CompanyEnhanced Training CurriculumAs a Customer Service Representative & Dispatcher, you are a key member of the team and...
-
Lead Dispatcher with Plumbing/HVAC experience
4 weeks ago
Wilmington, United States Super Service Today Full timeJob DescriptionJob DescriptionSalary: $50,000 to $70,000 Grow your career, receive competitive benefits, and work with a team who, from the top down, prides itself on being a close-knit community. If you like making a difference in the lives of customers, Super Service Today is the perfect place for you.We offer a broad range of paid opportunities, including...
-
Customer Service/Dispatcher Nights and Weekend
1 month ago
Wilmington, United States Super Service Today Full timeJob DescriptionJob DescriptionSalary: $14.25Grow your career, receive competitive benefits, and work with a team who, from the top down, prides itself on being a close-knit community. If you like making a difference in the lives of customers, Super Service Today is the perfect place for you.We offer a broad range of paid opportunities, including development...
-
Logistics Coordinator
5 days ago
Wilmington, United States Jurgensen Companies Full timeIf you want to learn something new every day and grow in your career, we are looking for you.We’re growing fast, so we’re always on the lookout for new talent to join the team. We want to bring talented, driven people to the infrastructure industry. Are you one of them?Do you enjoy coordinating and organizing? Are you looking for a local stable...
-
Plumbing Service Manager
4 weeks ago
Wilmington, United States Super Service Today Full timeJob DescriptionJob DescriptionSalary: Grow your career, receive competitive benefits, and work with a team who, from the top down, prides itself on being a close-knit community. If you like making a difference in the lives of customers, Super Service Today is the perfect place for you.We offer a broad range of paid opportunities, including development and...
-
911 Dispatcher
2 days ago
Wilmington, United States Action Ambulance Full timeJob DetailsJob Location Wilmington Division - Wilmington, MA Job Shift Any Description Action Ambulance Service, Inc., was built on integrity. We believe in honesty, responsibility, and hard work. It is this philosophy that enables us to deliver the best service possible, as well as granting us the privilege of creating long-lasting relationships with our...
-
Associate Customer Service Associate
1 week ago
Wilmington, United States Corporation Service Company Full timeJob Description Associate Customer Service Associate - Company Records Wilmington, DE (Onsite) Monday - Friday, 9am-6pm As a Records Customer Service Associate, you will be responsible for maintaining the accuracy of CSC's Company Records Database in a timely manner. This role is critical to the organization as we maintain the data and records of our...
-
Lead Customer Service Expert
1 week ago
Wilmington, United States Super Service Today Full timeJob Description Job Description Salary: Grow your career, receive competitive benefits, and work with a team who, from the top down, prides itself on being a close-knit community. If you like making a difference in the lives of customers, Super Service Today is the perfect place for you. We offer a broad range of paid opportunities, including development and...
-
Lead Customer Service Expert
4 weeks ago
Wilmington, United States Super Service Today Full timeJob DescriptionJob DescriptionSalary: Grow your career, receive competitive benefits, and work with a team who, from the top down, prides itself on being a close-knit community. If you like making a difference in the lives of customers, Super Service Today is the perfect place for you.We offer a broad range of paid opportunities, including development and...
-
HVAC Service Technician
3 weeks ago
Wilmington, United States Carolina Comfort Air Inc Full timeJob DescriptionJob DescriptionWe are hiring experienced Service Technicians to keep our clients Comfy in their homes and offices! If you have at least 2 year of HVAC Service Technician experience and EPA/CFC Certification to work with refrigerant apply today. We offer Year Round Work, Ongoing/Onsite Training & Career Advancement Opportunities. You'll...
-
Customer Service Representative
1 day ago
Wilmington, United States LanceSoft Full timeJob Description: As a Certified Pre-Owned (CPO) Instrument Reverse Logistics Specialist, you will provide pre-sales and/or post-sales support to benefit Client customers in areas such as reverse logistics, trade-in/buyback quotes, problem return resolution, packaging ordering, and shipping. Manages and coordinates the end-to-end return logistics customer...
-
Customer Service Support
2 weeks ago
Wilmington, United States Cynet Systems Full timeJob Description: Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or assists Client trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests...
-
Customer Care Coordinator
2 days ago
Wilmington, United States Riverside Community Care Full timeBy joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are...
-
Coordinator, Customer Care
2 days ago
Wilmington, United States LC Industries Full timeSPECIFIC DUTIES AND RESPONSIBILITIES Responsible for all customer related matters. Maintain a positive and friendly demeanor when assisting customers. Able to navigate Axapta to create and release sales orders. Communicate with customers and vendors throughout the entire sales order process via phone or email. Knowledge to quote on contracts and follow up...
-
HVAC Installation Coordinator
1 month ago
Wilmington, United States Super Service Today Full timeJob DescriptionJob DescriptionSalary: HVAC Installation CoordinatorGrow your career, receive competitive benefits, and work with a team that, from the top down, prides itself on being a close-knit community. If you like making a difference in the lives of customers, Super Service Today is the perfect place for you.Super Service Today is seeking a...
-
Customer Service Representative
1 day ago
Wilmington, United States Waltham Services, LLC. Full time** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO025355 Showing 1 location **Job Details** **Description** ****What Were Looking For:**** Were looking for someone with a positive attitude that can bring that energy with them to the job every day. The ideal candidate will have natural problem-solving...
-
Sr. Customer Service Representative
21 hours ago
Wilmington, United States NetSource, Inc. Full timePlease note that this is a 1 year contract position. The ideal candidate would be someone who previously did service call scheduling for Pharma/ Medical Device company. Knowledge of SAP/CRM is a must. Also open to a hybrid work schedule once training is in place and job performance meets acceptable levels.As a Certified Pre-Owned (CPO) Instrument Reverse...
-
Travel and Expense Coordinator
2 days ago
Wilmington, United States Corporation Service Company Full timeJob DescriptionTravel CoordinatorRemote-USMonday-Friday 8:00 am to 5:00 pm Looking for the perfect role to apply your professional travel experience? Our Travel Coordinator This position will be responsible for supporting business practices regarding our Global Travel and Business Expense function. This is a relatively new role at CSC and the identified...
-
Customer Service Representative
1 day ago
Wilmington, United States PrideStaff Full timeCustomer Service Representative PrideStaff, a national staffing company, is seeking an enthusiastic Customer Service Representative to work with our clients. The Customer Service Representative will work in a call center environment and will make inbound as well as outbound call to customers. Ability to up-sell a plus! Job Responsibilities As a Customer...