Coordinator, Customer Care

2 weeks ago

Wilmington, United States LC Industries Full time
  1. SPECIFIC DUTIES AND RESPONSIBILITIES

  • Responsible for all customer related matters.
  • Maintain a positive and friendly demeanor when assisting customers.
  • Able to navigate Axapta to create and release sales orders.
  • Communicate with customers and vendors throughout the entire sales order process via phone or email.
  • Knowledge to quote on contracts and follow up on quotes.
  • Call customers for additional information as needed.
  • Ensure that sales orders are routinely reconciled with material on hand or on order to maximize sales and reduce customer wait time.
  • Coordinate pick up/delivery of orders.
  • Maintain a list of all customers to include email and phone numbers. Use this list to obtain more of their business.
  • Assist customer service representatives at the checkout counters as needed to reduce customer wait times.
  • Follow up with customers by conducting a survey asking basic questions, i.e. Was product satisfactory? Was it delivered on time? Would you do business with us again? Etc.
  • Register and track customer complaints with expeditious follow up and resolution.
  • Create a report that will track the progress of the sales orders and their impact on the budgeted sales for the BSC through use of AX and/or Excel spreadsheet. Work closely with management to ensure material needed to fill sales orders is on order and has good supply/shipping status.
  • Create, modify and email various Excel spreadsheets as required by management, purchasing and replenishment.
  • Ensure that customers are aware of our BUYBSC website and assist with customer set up for the site.
  • Ensure that customers are aware and understand the DOD Emall program and know how to maneuver through the website in select stores.
  • Ensure that all daily price changes are published and displayed as instructed.
  • Be instrumental in utilizing current marketing tools to seek additional sales.
  • Merchandizing and replenishing shelves as necessary.
  • Interact with vendor reps during their normal sales calls. Ask questions about products to gain a better understanding of their uses.
  • Other duties as assigned.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Customer Care Coordinator

    2 weeks ago

    Wilmington, United States Riverside Community Care Full time

    By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are...

  • Care Coordinator

    7 days ago

    Wilmington, United States Alltogether Care Services Full time

    Join Our Team! Are you passionate about making a difference in people's lives? We're looking for a Care Coordinator to join our multi-award-winning homecare team. As a Care Coordinator, you'll play a crucial role in ensuring the smooth delivery of care services to our Service Users. Responsibilities include scheduling, coordinating care plans, and...

  • Customer Service/Coordinator I

    6 days ago

    Wilmington, North Carolina, United States System One Full time

    Job Title: Customer Service/Coordinator I Location: Hanover, PA Type: Contract Responsibilities This role is responsible for weekly settlement of all Company owned and IDP (Independent DSD Partners) routes on a weekly basis. Responsible for customer service tasks such as answering phone calls and emails from IDPs. This role is also responsible for...

  • Care Coordinator RN

    5 days ago

    Wilmington, United States Nemours Children's Health Full time

    Job DescriptionI. Primary Function - The RN care coordinator will coordinate team-based care to provide health services and education to patientsand families through effective partnerships with Delaware Children Health Network (DCHN) practices,community resources and medical professionals. Supports care coordination in the DCHN practice settingby utilizing...

  • Care Manager

    4 weeks ago

    Wilmington, United States Aging Life Care Association Full time

    The Care Manager is responsible for providing quality professional care management services to all clients and their responsible parties. Our objective is to assist our clients in managing and navigating challenges in aging as well as Adults with physical and mental disabilities and providing the highest quality of life. This includes: Care Coordination...

  • Palliative Care Operations Coordinator

    15 hours ago

    Wilmington, United States Lower Cape Fear LifeCare Full time

    Job DescriptionJob DescriptionGive your passion a purpose – join our amazing team! Joining the Lower Cape Fear LifeCare team means embarking on a journey where your passion finds purpose every day. As an award-winning nonprofit hospice and palliative care provider nestled in the scenic beauty of Wilmington, NC, we've been dedicated to serving...

  • Care Manager

    4 days ago

    Wilmington, United States Aging Life Care Association Full time

    The Care Manager is responsible for providing quality professional care management services to all clients and their responsible parties. Our objective is to assist our clients in managing and navigating challenges in aging as well as Adults with physical and mental disabilities and providing the highest quality of life. This includes:Care...

  • RN Home Care Coordinator

    2 weeks ago

    Wilmington, United States EveryAge Full time

    Job DescriptionJob DescriptionRN Home Care CoordinatorUnder the supervision of the Center Administrator, the Home Care Coordinator oversees the day-to-day operations of the Home Care program. Directs and supervises the Home Care R.N., Home Health Aide, and the Personal Care Attendants (PCAs) in the provision of activities of daily living, day center...

  • Nurse Educator Registered Nurse Community Care Coordinator

    7 days ago

    Wilmington, United States Veterans Health Administration Full time

    Summary POSITION: Registered Nurse -Community Care Nurse Coordinator The Fayettteville NC VA Healthcare System is recruiting for three positions as Registered Nurse (Community Care Nurse Coordinator) in the Community Care Service. The Community Care Coordinators are critical to meet the projected workload demands for Community Care. Duties The...

  • Customer Service Representative

    2 weeks ago

    Wilmington, United States Complete Family Care Inc Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive CompensationPaid Time OffJob SummaryWe are seeking a Customer Service Representative to join our health care team. In this role, you will communicate with customers to identify their needs, process requests, make/cancel/change appointments, verify insurances, escalate complaints, and provide helpful...

  • Care Coordinator

    1 month ago

    Wilmington, United States CareStar Full time

    Care Coordinator - Associates/Bachelors - Clinton CountyReady to join a growing company whose work profoundly impacts people's lives in their community, who offers an excellent learning environment, opportunities to advance and the ability to work alongside talented business leaders/professionals? CareStar, Inc. is currently seeking a Care Coordinator who...

  • Care Coordinator

    7 days ago

    Wilmington, United States CareStar Full time

    Care Coordinator - LSW/RN - Butler CountyReady to join a growing company whose work profoundly impacts people's lives in their community, who offers an excellent learning environment, opportunities to advance and the ability to work alongside talented business leaders/professionals? CareStar, Inc. is currently seeking a Care Coordinator who will conduct...

  • Nurse Manager

    1 week ago

    Wilmington, United States Christiana Care Full time

    Nurse Manager - Case Management Day Shift (Hours: 8a-4:30) No Weekends or Holiday Wilmington, DE ChristianaCare Wilmington Hospital is looking for an energetic, motivated Nurse Manager for our Case Management Department tomanage the daily operations of longitudinal care management, precertification, appeals and denials for patients in the acute care setting....

  • Care Coordinator

    2 weeks ago

    Wilmington, United States CareStar Full time

    Care Coordinator - Associates/Bachelors - Clinton County Ready to join a growing company whose work profoundly impacts people's lives in their community, who offers an excellent learning environment, opportunities to advance and the ability to work alongside talented business leaders/professionals? CareStar, Inc. is currently seeking a Care Coordinator who...

  • Coding Audit Coordinator, Avenue North, Wilmington

    5 days ago

    Wilmington, United States Christiana Care Health Systems Full time

    ChristianaCare, the largest healthcare system in Delaware is searching for full time **Coding Audit Coordinators **for our **Medical Group Physician Optimization team**. This Coding Audit Coordinator is responsible for analyzing and reporting trends for improvement opportunities in coding and documentation. Verify coding and abstracting accuracy by...

  • Studio Coordinator

    1 month ago

    Wilmington, United States Waxing The City of Cary Wilmington Full time

    Job DescriptionJob DescriptionLOVE WHAT YOU DOAt Waxing the City, we are passionate about helping our clients look and feel their best. We believe that our Studio Coordinators set the tone for a clients overall experience with the brand. This position is the first and last touchpoint with clients, so it is a very important role to the success of the studio....

  • Customer Care/Medical Receptionist

    1 week ago

    wilmington, United States Wilmington Internal Medicine Full time

    Wilmington Internal Medicine is growing and is seeking a professional, customer service driven medical receptionist to join our care team. We are looking for a warm, positive, energetic person who loves people and desires a long-term position. If you are passionate about joining a practice that is dedicated to excellent patient care and service, we invite...

  • Program Coordinator

    2 days ago

    Wilmington, United States TEKsystems Full time

    Location: Remote (Delaware residents only) Position Purpose: Are you passionate about making a difference in the healthcare industry? We are seeking a dedicated Program Coordinator to assist in the medical and psychosocial aspects of utilization and coordinated care. Join our team and play a crucial role in ensuring our members receive the best possible...

  • ELDERHAUS Home Care Coordinator

    1 week ago

    Wilmington, United States EveryAge Full time

    Job DescriptionJob DescriptionRN Home Care CoordinatorUnder the supervision of the Center Administrator, the Home Care Coordinator oversees the day-to-day operations of the Home Care program. Directs and supervises the Home Care R.N., Home Health Aide, and the Personal Care Attendants (PCAs) in the provision of activities of daily living, day center...

  • IAFT Care Coordinator|Case Manager II|

    2 weeks ago

    Wilmington, United States Lutheran Services Carolinas Full time

    Job DetailsLevel Experienced Job Location Homebased- North Carolina - Homebased, NC Remote Type Fully Remote Position Type Full Time Education Level 4 Year Degree Salary Range $23.08 - $23.08 Hourly IAFT Care Coordinator With over 10,300 children in foster care in North Carolina, the need for case managers is ever growing. Case Managers and Care Coordinators...