Technical Support Engineer

2 weeks ago


Atlanta, United States True Anthem Full time
Job DescriptionJob Description


Technical Support Engineer

True Anthem provides data-driven social publishing to some of the world’s most prominent media companies including Reuters, Bell Media, ABC, American City Business Journals, and Dotdash Meredith, among others. Our solution leverages big data analytics and viral prediction to identify and distribute trending content in real time across the social web. Investors in True Anthem include CrunchFund, CoreVentures, and others.

This is a unique opportunity to join a fast-growing company on the ground floor. The right candidate will be instrumental in providing value to our clients and shaping the direction of our product and business.

As a member of the Customer Success team, you’ll be assisting in the onboarding of new clients, providing quality assurance and diagnosis of technical issues and sustaining and optimizing the performance of our customers. This role requires experience working with external technical stakeholders and internal developers to create a seamless integration experience for our customers.

Responsibilities:

  • Lead technical configuration and onboarding of customers

  • Provide Level 1 and Level 2 customer and technical support

  • Debug complex issues not only within our own codebase but also with the many technologies employed by our customers

  • Develop new features and functionality within our internal tools

  • Collaborate closely within engineering and with sales and account teams

  • Provide feedback regarding customer conversations, ideas, and concerns to our product and development teams

  • Provide rotating weekend on-call coverage

Qualifications:

  • At least 2 years minimum experience in a technical role

  • Experience with several scripting/programming languages and version control systems

  • Excellent communication, critical thinking, analytical and presentation skills

  • Ability to present technical ideas and high-level concepts to team members with varying degrees of technical knowledge

Bonus:

  • Experience with technology in our infrastructure that includes Google Cloud, Golang, React, Kubernetes, PostgreSQL, MongoDB, Apache Solr, Clickhouse

  • Bachelor's degree in a technical field



  • Atlanta, United States Rhythm Software Full time

    Overview & Background We are a fast-growing SaaS company selling a wide, and configurable product to associations & non-profits. Our state-of-the-art microservices architecture means we deploy to production 20+ times per day. We are hiring a Technical Support Engineer who will be focused on responding to technical inquiries about our software, along with...


  • Atlanta, Georgia, United States Rhythm Software, Inc. Full time

    Overview & BackgroundWe are a fast-growing SaaS company selling a wide, and configurable product to associations & non-profits. Our state-of-the-art microservices architecture means we deploy to production 20+ times per day. We are hiring a Technical Support Engineer who will be focused on responding to technical inquiries about our software, along with...


  • Atlanta, Georgia, United States Geotab Full time

    About Us Geotab is a prominent player in the IoT and connected transportation sector, recognized as a certified "Great Place to WorkTM." Our team is composed of diverse and skilled professionals who collaborate to empower businesses, enhance community safety, and promote sustainability. We are at the forefront of security advancements, linking commercial...


  • Atlanta, United States CareStream Dental LLC Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYTechnical Solutions Engineer (TSE) is a geographic resource responsible to provide escalated technical support to Carestream Dental customers, field personnel, dealers, and 3rd parties. The primary goal is to minimize the impact to our customer by resolving an incident or request as quickly as possible upon...


  • Atlanta, United States HEALTHLINK DIMENSIONS Full time

    Job DescriptionJob DescriptionHealthLink Dimensions is a leading-edge Atlanta-based technology company that works with the nation’s largest pharmaceutical companies, hospitals, health plans, and marketing agencies to provide the most comprehensive database of healthcare professionals in the nation. We are seeking a skilled Technical Support Engineer who...


  • Atlanta, United States Mirion Technologies (Canberra), Inc. Full time

    Job DescriptionJob DescriptionThe Project & Technical Support Engineer supports Mirion's Radiation Monitoring System (RMS) customer projects through the creation of test plans, test procedures, user's manuals, engineering analyses, and other project documents; participating in all phases of design of custom engineering projects including reviewing...


  • Atlanta, United States True Anthem Full time

    Job DescriptionJob DescriptionTechnical Support EngineerTrue Anthem provides data-driven social publishing to some of the world’s most prominent media companies including Reuters, Bell Media, ABC, American City Business Journals, and Dotdash Meredith, among others. Our solution leverages big data analytics and viral prediction to identify and distribute...


  • Atlanta, United States Ditto Job Board Full time

    Job DescriptionJob DescriptionAbout Ditto:Ditto is on a mission to unleash the full power of edge devices by removing all the plumbing required to build amazing applications. Ditto is a globally remote team. Our core values are trust, communication, and continuous improvement. We celebrate diversity and strive to create a team that encompasses a wide range...


  • Atlanta, United States Catapult Solutions Group Full time

    Duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers. May also serve other IT department roles such as ensuring that all of the computers in their company's network are backed up, safe and secure. May also deploy security updates to all the systems in their companies' servers...


  • Atlanta, United States Catapult Solutions Group Full time

    Duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers. May also serve other IT department roles such as ensuring that all of the computers in their company's network are backed up, safe and secure. May also deploy security updates to all the systems in their companies' servers...


  • Atlanta, Georgia, United States AlgoSec Full time

    About AlgoSec:AlgoSec is a trusted partner for over 1,800 leading organizations worldwide, providing essential security for their critical workloads across various environments including public cloud, private cloud, containers, and on-premises networks.Position Overview:We are seeking a Technical Support Engineer to play a pivotal role in our support...


  • Atlanta, Georgia, United States AlgoSec Full time

    About AlgoSec:AlgoSec is a trusted partner for over 1,800 leading organizations worldwide, dedicated to securing their critical workloads across various environments including public cloud, private cloud, containers, and on-premises networks.Position Overview:We are seeking a Technical Support Engineer to provide exceptional support for our global clientele....


  • Atlanta, United States Ditto Job Board Full time

    Job DescriptionJob DescriptionAbout Ditto:Ditto is on a mission to unleash the full power of edge devices by removing all the plumbing required to build amazing applications. Ditto is a globally remote team. Our core values are trust, communication, and continuous improvement. We celebrate diversity and strive to create a team that encompasses a wide range...


  • Atlanta, Georgia, United States AlgoSec Full time

    About AlgoSec:AlgoSec is a trusted partner for over 1,800 leading organizations worldwide, dedicated to securing their most vital workloads across various environments, including public cloud, private cloud, containers, and on-premises networks.Position Overview:We are seeking a Technical Support Engineer to fill a pivotal role within our support team. This...


  • Atlanta, United States Haivision Full time

    ABOUT US:About HaivisionHaivision is a leading global provider of mission-critical, real-time video networking and visual collaboration solutions. Our connected cloud and intelligent edge technologies enable organizations globally to engage audiences, enhance collaboration, and support decision making. We provide high quality, low latency, secure, and...


  • Atlanta, United States Haivision Full time

    ABOUT US:About HaivisionHaivision is a leading global provider of mission-critical, real-time video networking and visual collaboration solutions. Our connected cloud and intelligent edge technologies enable organizations globally to engage audiences, enhance collaboration, and support decision making. We provide high quality, low latency, secure, and...


  • Atlanta, Georgia, United States Surnise Systems Inc Full time

    Job Title: Systems Support Engineer 1Location: RemoteDuration: 06 months of ContractJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Surnise Systems Inc. as a Systems Support Engineer 1. In this role, you will provide management information system user support on a continuing basis, either by phone or remote...


  • Atlanta, United States Expert Technical Solutions Full time

    Job DescriptionJob DescriptionSalesforce Technical LeadExpert Technical Solutions has an immediate opening for a Salesforce Technical Lead with one of our premier clients in Atlanta, GA. This is a hybrid (2-3x/wk in the office), full-time, permanent position offering excellent career growth and compensation. This technical lead position creates long-term...


  • Atlanta, Georgia, United States Global-e Full time

    Company Overview:Global-e (Nasdaq: GLBE) stands as the premier platform facilitating and enhancing global, direct-to-consumer cross-border e-commerce expansion.Our mission is to simplify international sales, making them as effortless as domestic transactions for numerous retailers and brands across the globe.Position Overview:We are seeking an Application...


  • Atlanta, Georgia, United States Haivision MCS Full time

    Job Summary:The Technical Support Manager will oversee the day-to-day activities and priorities of a team of 3-5 Technical Support Engineers at varying tier levels. This role is responsible for ensuring the delivery of first-class support to Haivision MCS' customers.Key Responsibilities:Manage the hiring, training, scheduling, coaching, and disciplining of...