Technical Support Engineer
3 weeks ago
Duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers. May also serve other IT department roles such as ensuring that all of the computers in their company's network are backed up, safe and secure. May also deploy security updates to all the systems in their companies' servers and computers to make sure they are never compromised. May be required to show staff members how to use their company's computer programs and networks and how to adhere to security standards. Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users. Coordinate with vendors to resolve problems. Add or replace memory, new keyboards, motherboards, and other components. Set up and troubleshoot domains, user accounts and software accounts. Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.
This is a 100% onsite position in Atlanta, GA
Fortune 500 Company (great work environment)
Starting Pay - Up to $30/hr
6-12 months Contract to Hire (Long-term)
Responsibilities
- Ability to troubleshoot software, hardware and connectivity issues remotely
- Ability to understand & articulate root cause on customer issues
- Experience with installation, upgrade, and maintenance of software, hardware, and peripherals
- Familiarity with encryption and security tools and triaging within this environment
- Provide support for remote employees using Citrix environments, VDI machines, and Avaya/Cisco/Polycom telephony
- Setup and maintain shared mailboxes/distribution lists in Exchange
- Distribute and patch software using UEM and HUB technologies
- Communicate call trends and challenges in daily team meetings
- The ability to take on small projects from start to finish
- Keep Knowledge Base and process documentation up-to-date Work closely with the team to resolve or properly close aging tickets
- Manage the individual and ticket queue for the team Ensure the highest level of customer satisfaction
- May require deeper systems knowledge and extensive partnership on projects with Tier 3 engineering teams
Qualifications
- 3-5 years of Service Desk and Desktop Support experience for both PC and Mac required
- Experience working with multiple customers face to face in a ‘Walk Up Bar’ type of corporate environment is preferred
- Certifications obtained or working towards: ACMT, CCT, ITILv4, Comp/TIA Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively
- Passionate about providing excellent customer service and follow-thru to completion
- Minimum of an Associate's Degree in a computer technology or equivalent from two-year College or technical school
- Familiarity supporting Mac OS Ventura/Sonoma & Windows 10/11
- Familiarity with wired and Wi-Fi Networking with Windows Active Directory Familiarity with Exchange, AD, Software Distribution Systems, and related technologies
- Familiarity with Video Conferencing support and communication technologies such as Zoom is a plus Working knowledge of collaboration tools such as Slack, Google Suite
- Familiarity with ticketing systems such as Service Now is a plus Strong mobile support (Android, iOS, etc) experience
If you're qualified and interested, Apply Today
-
Technical Support Engineer
2 weeks ago
Atlanta, United States Rhythm Software Full timeOverview & Background We are a fast-growing SaaS company selling a wide, and configurable product to associations & non-profits. Our state-of-the-art microservices architecture means we deploy to production 20+ times per day. We are hiring a Technical Support Engineer who will be focused on responding to technical inquiries about our software, along with...
-
Technical Support Engineer
3 weeks ago
Atlanta, Georgia, United States Rhythm Software, Inc. Full timeOverview & BackgroundWe are a fast-growing SaaS company selling a wide, and configurable product to associations & non-profits. Our state-of-the-art microservices architecture means we deploy to production 20+ times per day. We are hiring a Technical Support Engineer who will be focused on responding to technical inquiries about our software, along with...
-
Technical Support Engineer
2 weeks ago
Atlanta, United States True Anthem Full timeJob DescriptionJob DescriptionTechnical Support EngineerTrue Anthem provides data-driven social publishing to some of the world’s most prominent media companies including Reuters, Bell Media, ABC, American City Business Journals, and Dotdash Meredith, among others. Our solution leverages big data analytics and viral prediction to identify and distribute...
-
Technical Support Engineer
2 weeks ago
Atlanta, Georgia, United States Geotab Full timeAbout Us Geotab is a prominent player in the IoT and connected transportation sector, recognized as a certified "Great Place to WorkTM." Our team is composed of diverse and skilled professionals who collaborate to empower businesses, enhance community safety, and promote sustainability. We are at the forefront of security advancements, linking commercial...
-
Technical Support Engineer
3 months ago
Atlanta, United States CareStream Dental LLC Full timeJob DescriptionJob DescriptionPOSITION SUMMARYTechnical Solutions Engineer (TSE) is a geographic resource responsible to provide escalated technical support to Carestream Dental customers, field personnel, dealers, and 3rd parties. The primary goal is to minimize the impact to our customer by resolving an incident or request as quickly as possible upon...
-
Technical Support Engineer
3 weeks ago
Atlanta, United States HEALTHLINK DIMENSIONS Full timeJob DescriptionJob DescriptionHealthLink Dimensions is a leading-edge Atlanta-based technology company that works with the nation’s largest pharmaceutical companies, hospitals, health plans, and marketing agencies to provide the most comprehensive database of healthcare professionals in the nation. We are seeking a skilled Technical Support Engineer who...
-
Atlanta, United States Mirion Technologies (Canberra), Inc. Full timeJob DescriptionJob DescriptionThe Project & Technical Support Engineer supports Mirion's Radiation Monitoring System (RMS) customer projects through the creation of test plans, test procedures, user's manuals, engineering analyses, and other project documents; participating in all phases of design of custom engineering projects including reviewing...
-
Technical Support Engineer
3 months ago
Atlanta, United States True Anthem Full timeJob DescriptionJob DescriptionTechnical Support EngineerTrue Anthem provides data-driven social publishing to some of the world’s most prominent media companies including Reuters, Bell Media, ABC, American City Business Journals, and Dotdash Meredith, among others. Our solution leverages big data analytics and viral prediction to identify and distribute...
-
Technical Support Engineer-East Coast
2 days ago
Atlanta, United States Ditto Job Board Full timeJob DescriptionJob DescriptionAbout Ditto:Ditto is on a mission to unleash the full power of edge devices by removing all the plumbing required to build amazing applications. Ditto is a globally remote team. Our core values are trust, communication, and continuous improvement. We celebrate diversity and strive to create a team that encompasses a wide range...
-
Technical Support Engineer
3 weeks ago
Atlanta, United States Catapult Solutions Group Full timeDuties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers. May also serve other IT department roles such as ensuring that all of the computers in their company's network are backed up, safe and secure. May also deploy security updates to all the systems in their companies' servers...
-
Support Engineer for Technical Solutions
2 weeks ago
Atlanta, Georgia, United States AlgoSec Full timeAbout AlgoSec:AlgoSec is a trusted partner for over 1,800 leading organizations worldwide, providing essential security for their critical workloads across various environments including public cloud, private cloud, containers, and on-premises networks.Position Overview:We are seeking a Technical Support Engineer to play a pivotal role in our support...
-
Support Engineer for Technical Solutions
2 weeks ago
Atlanta, Georgia, United States AlgoSec Full timeAbout AlgoSec:AlgoSec is a trusted partner for over 1,800 leading organizations worldwide, dedicated to securing their critical workloads across various environments including public cloud, private cloud, containers, and on-premises networks.Position Overview:We are seeking a Technical Support Engineer to provide exceptional support for our global clientele....
-
Senior Technical Support Engineer-East Coast
2 days ago
Atlanta, United States Ditto Job Board Full timeJob DescriptionJob DescriptionAbout Ditto:Ditto is on a mission to unleash the full power of edge devices by removing all the plumbing required to build amazing applications. Ditto is a globally remote team. Our core values are trust, communication, and continuous improvement. We celebrate diversity and strive to create a team that encompasses a wide range...
-
Support Engineer for Technical Solutions
2 weeks ago
Atlanta, Georgia, United States AlgoSec Full timeAbout AlgoSec:AlgoSec is a trusted partner for over 1,800 leading organizations worldwide, dedicated to securing their most vital workloads across various environments, including public cloud, private cloud, containers, and on-premises networks.Position Overview:We are seeking a Technical Support Engineer to fill a pivotal role within our support team. This...
-
Atlanta, United States Haivision Full timeABOUT US:About HaivisionHaivision is a leading global provider of mission-critical, real-time video networking and visual collaboration solutions. Our connected cloud and intelligent edge technologies enable organizations globally to engage audiences, enhance collaboration, and support decision making. We provide high quality, low latency, secure, and...
-
Atlanta, United States Haivision Full timeABOUT US:About HaivisionHaivision is a leading global provider of mission-critical, real-time video networking and visual collaboration solutions. Our connected cloud and intelligent edge technologies enable organizations globally to engage audiences, enhance collaboration, and support decision making. We provide high quality, low latency, secure, and...
-
Technical Support Specialist
8 hours ago
Atlanta, Georgia, United States Surnise Systems Inc Full timeJob Title: Systems Support Engineer 1Location: RemoteDuration: 06 months of ContractJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Surnise Systems Inc. as a Systems Support Engineer 1. In this role, you will provide management information system user support on a continuing basis, either by phone or remote...
-
Salesforce Technical Lead
2 months ago
Atlanta, United States Expert Technical Solutions Full timeJob DescriptionJob DescriptionSalesforce Technical LeadExpert Technical Solutions has an immediate opening for a Salesforce Technical Lead with one of our premier clients in Atlanta, GA. This is a hybrid (2-3x/wk in the office), full-time, permanent position offering excellent career growth and compensation. This technical lead position creates long-term...
-
Technical Support Specialist
2 weeks ago
Atlanta, Georgia, United States Global-e Full timeCompany Overview:Global-e (Nasdaq: GLBE) stands as the premier platform facilitating and enhancing global, direct-to-consumer cross-border e-commerce expansion.Our mission is to simplify international sales, making them as effortless as domestic transactions for numerous retailers and brands across the globe.Position Overview:We are seeking an Application...
-
Technical Support Manager
13 hours ago
Atlanta, Georgia, United States Haivision MCS Full timeJob Summary:The Technical Support Manager will oversee the day-to-day activities and priorities of a team of 3-5 Technical Support Engineers at varying tier levels. This role is responsible for ensuring the delivery of first-class support to Haivision MCS' customers.Key Responsibilities:Manage the hiring, training, scheduling, coaching, and disciplining of...