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Assistant Store Manager

5 months ago

Omaha, United States Sol's Jewelry & Loan Full time
Job DescriptionJob Description

Why Work Here?

“Flexible company where no two days are the same”

Sol’s Jewelry and Loan is looking for a results-driven, high-energy and sales driven Assistant Store Manager to join our team.

Along with their manager, this individual will oversee a team of Sales Associates while providing outstanding customer service and building strong ongoing relationships with clients with the objective of meeting department and store goals.

Responsibilities:

  • Accountable for the day-to-day operations of the store promoting a positive and productive work environment
  • Ensure that each customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging each customer, maintaining outstanding standards, solid product knowledge and all other components of customer service
  • Assist in recruiting, interviewing, and training Team Members while monitoring and appraising their job results with an eye on retention
  • Assist in coaching and mentoring your team while modeling to them how to work with customers to negotiate mutually satisfying agreements regarding pawn items
  • Develop pawnbroker skills in all staff by performing sales and loan transactions while role-modeling a desire to become an expert at evaluating items
  • Ensure proper merchandise stock levels through making solid and purposeful loans
  • Maximize profitability through the creation and maintenance of good pawn loans
  • Continually grow expertise on products offered and appropriate pricing ranges for product coming in on loan and going out for sale
  • Market merchandise by studying advertising, sales promotion, and display plans
  • Work closely with customers to assess their needs, provide assistance, and build a trust relationship that results in building a clientele base with repeat business
  • Handle all cash and negotiable items in accordance with established policies, procedures and practices
  • Track and report all sales and customer activity daily
  • Administer processes and procedures within the store to include inventory management, product knowledge, merchandising, and store presentation
  • Comply with inventory control procedures
  • Organize and run the warehouse so that all staff can locate product accordingly
  • Secure merchandise by implementing security systems and measures
  • Protect Team Members and customers by providing a safe and clean store environment
  • Resolve customer complaints and ensure maximum client satisfaction
  • Assist with answering the phone in a timely, professional manner
  • Maintain the stability and reputation of the store by complying with legal requirements
  • Adhere to and maintain operations by initiating, coordinating, and enforcing all program, operational, safety, and personnel policies and procedures
  • Perform additional duties as assigned

?Qualifications:

  • Associate degree in Business, Marketing, or related field preferred; a combination of military experience, high school diploma and related pawn experience accepted
  • 3 years’ experience in a fast paced, dynamic and customer-oriented environment including pawn, retail/sales, restaurant management, hospitality or comparable
  • 3 years’ experience in a Management or Supervisory role
  • Understanding of how trends in the market change quickly with ability to adapt to changes
  • Strategic and tactical staff management skills
  • Ability to maintain a professional appearance and demeanor
  • High energy sales personality and entrepreneurial spirit with proven leadership skills
  • Ability to multi-task in a fast-paced environment
  • Detailed oriented with strong organizational skills
  • Computer literate and able to use credit card processing machine, cash register, and count change
  • Online sales experience helpful but not necessary
  • Ability to evaluate situations and make the correct calls with the information at hand
  • Ability to offer and describe various solutions and their benefits to the customer
  • Knowledge of, and desire to continually learn about commonly pawned items such as tools, jewelry, firearms or electronics
  • Pawn experience a plus
  • Ability to perform under pressure and address complaints in a timely manner while remaining calm
  • Familiarity with inventory procedures
  • Solid communication and interpersonal skills to include proper phone etiquette
  • Must have reliable transportation and possess and maintain a valid driver’s license
  • Proficiency in English required; bilingual preferred

Benefits:

  • Paid vacation
  • Simple IRA
  • Holiday Pay
  • Short-term Disability
  • Accident/Hospitalization Insurance
  • Employee Discount

Working Conditions:

  • Sales floor or warehouse environment
  • Ability to work standing for long periods of time
  • Ability to walk up flights of stairs and/or work in confined spaces
  • Periodically works in outside weather conditions
  • Periodically works near moving mechanical parts and equipment*
  • Must be able to lift and/or carry up to 50 lbs.
  • Availability to work flexible shifts that may include weekend, holiday or evening work as needed
  • Occasional travel between stores required

*Sol’s Jewelry and Loan will provide training and personal protective equipment as necessary.



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