Customer Service Treatment Coordinator

1 month ago

Pasadena, United States Pasadena Orthodontics Full time
Job DescriptionJob Description

Customer Service/Treatment Coordinator

  Do you enjoy working with the public and being an integral part of a team? We are looking for an emotionally intelligent, hardworking team member with the ability to learn quickly 

  You will work closely with the orthodontists and other team members to ensure that the patients receive the appropriate orthodontic care. They serve as a liaison between the clinical team and patients, ensuring they make informed decisions about their orthodontic treatment plans.

NO Experience Needed:

 Prior medical office or dental/orthodontic experience is a plus, but it’s certainly not required. We offer paid training, believing that knowledge is power; we want ALL our team members to be successful & fulfilled 

Some of your duties:

- Compassionately communicate with patients to understand their needs and address any concerns they may have regarding their smile 

-Clearly direct patients through next steps, minimizing confusion and scheduling accurately for future appointments

- Taking time to clearly explain treatment options presented by the doctor and assist patients in making the most informed decision about their orthodontic care

- Educating patients on all cost and financing options

- Provide comprehensive information about the benefits and advantages of our services, creating a strong value proposition

- Reviewing and organizing patient orthodontic charts for accuracy and authenticity, new patient coordination (intake evaluations, forms, insurance verification communication with the Insurance Coordinator)-Consistent and prompt follow-up with patients via phone call, email, or text message to answer questions and convert “pending exams” to “started treatments”

-Assist with brainstorming, organizing, and implementing marketing strategies targeting existing patients, referring dentists and the community.

- Consistent cross-training for optimal career growth

- Understanding and respecting patient privacy laws

- Occasionally participate in practice-sponsored events, supporting our strong and positive reputation in the community

 Our growing practice needs a reliable and dedicated professional to become a vital member of Pasadena Orthodontics playing a crucial role in guiding patients through their amazing smile journey.  

If these sound like you please apply

-   You are comfortable with technology and open to learning new applications and software; you’ll harness the tools around you to make your job as easy or effortless as possible.

-  Strong written and oral communication skills are a MUST, while being able to maintain a caring and professional demeanor.  

-   You can get along great with anybody, are full of energy, and people feel charged up just being around you.

-   You are attentive, detail-oriented, organized, and your work reflects all of these characteristics.

-   You’re known for doing what you say you’re going to do –Your reputation for honesty and integrity is legendary.

-   You don’t know the meaning of “someone else’s problem” or “that’s not my job.” You’re always willing to jump in and help.

-   You take pride and ownership in your work – whatever you do, you do it well.

-   You are openly grateful to the people around you and see yourself as an integral part of your team’s success (because we will).

-   You’re always up for learning something new and you try to master new skills quickly.

-   You love to see other people happy and thriving, and you’ll do whatever you can to help them get there.

About Us

 Pasadena Orthodontics is a patient-centric practice focused on being a valued member of the community. Trust and confidence is essential to our relationships; our team believes that a new smile can change your life. We are committed to giving you the best and most comfortable treatment by combining 35+ years of experience with the latest in orthodontic technology.

We offer (upon eligibility)

  • Orthodontic benefits
  • Healthcare Stipend
  • P.T.O. and paid holidays
  • Compensatory Pay with Employee bonus

 If you want a career where you can literally help improve the lives of the people in your community, this is the job for you. We value your time, so we’ll be back in touch with you very quickly.

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