Customer Service Specialist

1 month ago


Pasadena, United States ProSource Staffing Full time

Job Description

International chemical company located in Friendswood is looking for a motivated team member. This team member will be part of the customer service division.


Goal of Function

  • Communicate effectively with customers by phone and email to ensure the best service possible
  • Coordinate with sales team in the implementation of customer strategies
  • Working hand in hand with supply chain team to ensure accurate order release base on forecast
  • Receive and process customer purchase orders accurately and efficiently
  • Research and resolve issues pertaining to Customer Service nonconformances
  • Allocate and assign inventory to specific Customer orders
  • Customer order logistic handling, warehouse customer order placement and coordination
  • Complete an order "order to cash" in the ERP system - sending an order acknowledgment, entering the PO, allocating inventory, posting the invoice, sending to the customer, handling any issues
  • Handling documents such as BOLs, CoA's, hazardous material, etc.


Responsibilities

  • Execute order management and transactions for accounts within Americas region
  • Coordinates entire order and supply management tasks (“quote to cash”) and ensure supply performance is delivered according company guidelines
  • Working closely with supply chain team to ensure order release base on forecast or order demand control.
  • Supervision of delivery plans and logistic processes
  • Active advising major customers with related Key Account Manager including Supply and Demand change, Organization change, etc.
  • Regular contacts with international wholesale clients via phone and email
  • Develop skills and knowledge to enable added value activities such as continuous improvements, process and cost optimization
  • Interactions with other departments on-site and abroad
  • Handle all phases of order processing such as order entry, invoice proofing, order maintenance, paperwork (BOL) and miscellaneous invoice and sales history.
  • Handle customer collection for all outstanding invoices.
  • Manage all activities relating to offsite consignment warehouse, as well as billing, coordinating inventory movement and purchasing
  • Manage customer accounts in coordination with Sales team
  • Attend customer meetings to build strong business relationships
  • Enter and maintain customer orders, customer master and CSR information, and price list maintenance.
  • Ensure customer complaints regarding product or service issues are properly communicated.
  • Issue returns as necessary, including the preparation of all necessary paperwork
  • Support company initiatives as needed.


Required Skills and Experience

  • College degree strongly preferred but not required.
  • 4-5 years professional experience required.
  • Experienced IT-user skills: MS Office (Word), ERP (MS Dynamics NAV or AX)
  • Experience with bill of ladings, certificate of analysis, packing lists, material safety data sheets, and all other required paperwork needed for shipping to domestic and foreign destinations.
  • Chemical or International Customer Service experience plus


Candidate Profile

  • High customer and service centricity with quality awareness
  • Pro-active behavior and interest for company, processes and product lines
  • Flexible with an appreciation of a fast-growing and multi-cultural environment
  • Highly organized with good problem solving skills
  • Ability to manage time effectively and to prioritize multiple tasks.
  • Must have strong communication (English) and interpersonal skills
  • Bilingual is a plus


Below are the service criteria:

  • Team player
  • Work ethnic
  • Communicator
  • Culture fit
  • Reliable
  • Sense of urgency
  • Optimistic
  • Prioritization
  • Attention of detail
  • Result Oriented



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