Client Service Associate Lead

1 week ago


Martinez, United States Tang and Company Full time
Job DescriptionJob Description

Client Services Associate Lead
Join Our Team at OSCA, a Division of Tang & Company

OSCA, a leader in instructor-led and computer-based safety training, is seeking a dynamic and detail-oriented Client Services Associate Lead to join our team. This full-time role is ideal for someone who thrives in a fast-paced environment, has a passion for customer service, and is ready to take the lead in ensuring our clients receive top-notch support.

Why Join Us?

  • Competitive Pay: $22/hr
  • Innovative Environment: Be part of a company that is at the forefront of safety training.
  • Career Growth: Opportunities to develop your skills and advance within the company.

What You’ll Do

  • Customer Engagement: Be the frontline of communication, handling inquiries and resolving issues through phone, email, and face-to-face interactions.
  • Problem Solving: Assess and address customer needs, ensuring swift resolution of complaints and inquiries.
  • Account Management: Maintain and manage customer accounts, keeping detailed records of interactions and actions taken.
  • Collaborative Projects: Assist with special projects and coordinate with internal departments to enhance the client experience.

What We’re Looking For

  • Industry Knowledge: A background in petrochemical, chemical, power generation, manufacturing, or construction safety is a plus.
  • Technical Proficiency: Strong skills in MS Office (Word, Excel, PowerPoint) and Adobe Acrobat, with a knack for IT.
  • Exceptional Communication: Superior verbal and written communication skills.
  • Detail-Oriented: A keen eye for detail and a commitment to accuracy.
  • Driven and Organized: Highly organized with the ability to prioritize tasks and work efficiently.
  • Team Player: Strong interpersonal skills and a collaborative mindset.
  • Positive Attitude: A professional demeanor with a focus on continuous improvement and maintaining confidentiality.

Join OSCA and be part of a team that values excellence, innovation, and client satisfaction. If you’re motivated, results-driven, and ready to take on new challenges, we want to hear from you

#HP1



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