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Client Service Associate Lead

2 months ago

Martinez, California, United States Tang and Company Full time
Job Overview

At Tang and Company, we are seeking a highly skilled Client Services Associate Lead to join our team. This full-time role is ideal for a professional who thrives in a fast-paced environment, has a passion for customer service, and is ready to take the lead in ensuring our clients receive top-notch support.

Key Responsibilities:

  • Customer Engagement: Serve as the frontline of communication, handling inquiries and resolving issues through effective communication and problem-solving skills.
  • Problem Solving: Assess and address customer needs, ensuring swift resolution of complaints and inquiries.
  • Account Management: Maintain and manage customer accounts, keeping detailed records of interactions and actions taken.
  • Collaborative Projects: Assist with special projects and coordinate with internal departments to enhance the client experience.

Requirements:

  • Industry Knowledge: A background in petrochemical, chemical, power generation, manufacturing, or construction safety is highly desirable.
  • Technical Proficiency: Strong skills in MS Office (Word, Excel, PowerPoint) and Adobe Acrobat, with a knack for IT.
  • Exceptional Communication: Superior verbal and written communication skills.
  • Detail-Oriented: A keen eye for detail and a commitment to accuracy.
  • Driven and Organized: Highly organized with the ability to prioritize tasks and work efficiently.
  • Team Player: Strong interpersonal skills and a collaborative mindset.
  • Positive Attitude: A professional demeanor with a focus on continuous improvement and maintaining confidentiality.

About Tang and Company:

Tang and Company is a leader in instructor-led and computer-based safety training. We value excellence, innovation, and client satisfaction. If you're motivated, results-driven, and ready to take on new challenges, we encourage you to apply for this exciting opportunity.