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Help Desk Support Specialist

2 months ago

Norco, United States DT Professional Services Full time
Job DescriptionJob DescriptionJob Summary:
DT Professional Services is seeking a Help Desk Support Specialist to join our team in Norco, CA The candidate will initially work under close personal supervision to training on operations of Government-Industry Data Exchange Program (GIDEP). The candidate will be provided detailed written or oral guidance to GIDEP customer base. 

Job Responsibilities:
  • Answer help desk phones for assigned account(s) and respond to inquiries to ensure customer needs are met
  • Identify customer needs and resolve issues based on applicable policies and procedures
  • Assist in resolving technical problems on an account by providing guidance regarding hardware and software problems. Resolve and/or refer highly complex technical problems as appropriate
  • Respond to inquiries submitted via email
  • Maintain and update records and the GIDEP tracking database
  • Process membership applications
  • Access Government sites to vet membership applicants
  • Additionally, the candidate must have the following skillsets:
    • Ability to research and process information, assemble data through interrogation/navigation of internet based information systems using various search engines
    • Ability to communicate orally and in writing and work with others as a team member
    • Ability to maintain a positive and enthusiastic attitude in an environment that requires teamwork, efficiency, cross-training
    • Ability to learn quickly, multi-task and work at a fast pace
Basic Qualifications:
  • Must have 2+ years’ experience in Microsoft Suite of applications - including Excel and Word
  • High School Diploma or GED
  • Must possess an active DoD issued Secret Clearance OR the ability to reactivate a DoD Clearance held within the last 24 months OR a current Interim Clearance
Preferred Qualifications:
  • Knowledge of Diminishing Manufacturing Sources & Material Shortages (DMSMS), Engineering, metrology, product information, and reliability & maintainability (R&M) information
The compensation range for this position: $18.09 - $20.00 an hour.

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