Customer Service Representative II

3 weeks ago

Dayton, United States Window World of Dayton Full time
Job DescriptionJob DescriptionBenefits:
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Benefits/Perks
  • Paid process/systems training.
  • Paid time off.
  • 100% Employer paid health, dental and vision for employee and the option to add family members
  • Paid holidays.
  • Paid on-the-job training.
  • Advancement opportunities.
  • Full-time hours with job security and year-round work.
  • No Nights & No Weekends; Monday - Friday 8:00 AM - 5:00 PM
  • Yearly bonus
Job Summary
Window World Customer Service Representatives II (CSR II) will work with both current and potential customers in a variety of tasks. Day-to-day, CSR IIs will manage inbound/outbound calls and work within a customer relations management (CRM) software to schedule appointments for sales, product installation, and record customer data. CSR IIs must be energetic and positive, with a customer-first mentality to create positive experiences for all Window World customers.

Responsibilities
  • Handle inbound and outbound calls using proper phone etiquette.
  • Maintain strong knowledge of products, policies, and services of the organization.
  • Convert customer inquiries from various communication channels into in-home sales appointments.
  • Schedule sales appointments, product installations, and/or service appointments with both customers and Window World team.
  • Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
  • Accurately create and update customer accounts and input records of customer interactions into CRM.
  • Process completed installation and service paperwork.
  • Proficient in Microsoft Office Suite
Company Overview
Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.

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