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Customer Service Representative
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Collaboration drives Nordson’s success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.
At Nordson Electronics Solutions we have big goals, an innovative spirit, and a vision to become the preferred partner to electronics manufacturers worldwide. If you believe in big goals, consider joining our team to help solve reliability challenges for the world's largest semiconductor, printed circuit board, and precision assembly manufacturers. Our fluid dispensing and surface treatment solutions help make reliable electronics an everyday reality – from mobile devices to the Internet of Things to self-driving vehicles, life-saving medical equipment, and beyond.
Job Summary
We are seeking a detail-oriented and efficient individual to join our Customer Service team with a primary focus on order entry. This role will ensure customers' orders are processed accurately and promptly, while also providing a positive customer experience.
Essential Job Duties and Responsibilities
Accurately process high volumes of customer orders within our order entry system. Verify order details, pricing, availability, and shipping information for accuracy. Collaborate with internal teams (sales, logistics, etc.) to resolve any order discrepancies. or issues and ensure timely fulfillment. Respond to customer inquiries via email and chat regarding order status, product information, and other service-related questions. Maintain accurate and detailed customer records and interaction logs within our CRM. Proactively identify areas to improve order processing efficiency and customer satisfaction.Education and Experience Requirements
High SchoolPreferred Skills and Abilities
Previous experience in customer service and/or order entry. Excellent data entry skills with a high degree of accuracy. Detail oriented; able to multitask effectively in a fast-paced environment. Proficient in Microsoft Office suite (Word, Excel, Outlook). Ability to work independently as well as within a team environment. Preferred Qualifications Experience with SAP software. Strong written communication skillWorking Conditions and Physical Demands
Office environment.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear, occasionally required to stand, walk, and reach with hands and arms; requires close vision ability. Noise level is usually moderate.
Travel Required
None
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