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Bilingual Patient Services Coordinator

2 months ago

Spring, Texas, United States Visualutions, Inc. Full time
Job Overview

We are seeking a highly skilled Bilingual Patient Services Representative to join our team at Visualutions, Inc. This role requires exceptional customer service skills, effective problem-solving, and attention to detail.

Key Responsibilities
  • Provide timely and professional support to patients and customers via phone, ensuring a positive experience and resolving issues efficiently.
  • Respond to customer inquiries, complaints, and billing questions, maintaining a high level of empathy and professionalism.
  • Collaborate with colleagues to ensure seamless communication and coordination.
  • Maintain accurate records of customer interactions, transactions, and feedback in our Helpdesk system.
  • Adhere to HIPAA guidelines and maintain patient confidentiality.
  • Participate in special projects and contribute to the overall efficiency of our customer service process.
Requirements
  • High school education or equivalent.
  • Exceptional customer service skills, including effective problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle a high volume of calls.
  • Proficiency in using computer systems and software.
Benefits
  • 401(k) plan with matching contributions.
  • Comprehensive health, dental, and vision insurance.
  • Disability and life insurance.
  • Flexible spending account and employee assistance program.
  • Paid time-off and flexible schedule.