Patient Liaison Coordinator
2 weeks ago
Job Description
OVERVIEW: Patient Liaison Coordinator works with the Donor Egg patients and is responsible for the preliminary screening and recruitment of egg donors for participation in our Egg Donor Program. This position is also responsible for maintaining the online database of donors. This position will work closely with fertility clinics to ensure a high quality of care and compliance with Federal, State, FDA, and Practice regulations & guidelines, along with work closely with the marketing department to provide feedback on donor recruiting and marketing efforts.
Hours: 8 hour shift M-F 9-5:30pm, Rockville MD
ESSENTIAL FUNCTIONS:
Administrative Duties
Reviews the incoming donor applications for completion
Evaluates donor applications for “selectability”
Completes an “intake” on the phone with each donor that completes the application in full
Works with authorized and trained professionals for the review of the donor’s medical genetic family history and shall escalate issues or concerns as they arise to management
Contacts donors after their donation and cycle review
Maintains tracking of Donor Unique ID numbers
Maintains weekly report for “active” donors on database
Assists in identifying donors who meet donor program requirements
Assists in coordination of Donor Day as indicated
Enters donors into the tracking platforms
Provides coverage for Intended Parent Liaisons as needed
Meets with Intended Parent Liaisons to review database as needed
Works independently and within a team on special and nonrecurring and ongoing projects
Team Communication
Skills & Qualifications:
High School Diploma. Associate degree or Business School Diploma preferred.
Minimum of 2 years experience in a customer service related position
Knowledge of office procedure and office machines (i.e. computer, fax, copier, etc.)
Ability to demonstrate good judgment
Ability to communicate accurately and concisely
Ability to remain calm under busy work environment
Excellent interpersonal skills
Excellent oral and written communications
Strong attention to detail
Effective time management and organizational skills
Above average computer proficiency with Microsoft office suite including Word, Excel, and PowerPoint
Strong customer orientation and follow through
Ability to organize and manage multiple priorities and meet deadlines in an ever-changing environment
Demonstrate motivation and flexibility
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
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