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Housing Engagement Coordinator

2 months ago

Honolulu, Hawaii, United States Partners In Care Full time

PARTNERS IN CARE - Our mission is to eradicate homelessness through inclusive collaboration and the coordination of comprehensive responses.

POSITION SUMMARY

Role: Housing Engagement Coordinator

Reports To: LEP Manager, in consultation with the Partners In Care Executive Director

Employment Type: Full-time

FLSA Status: Full-time, exempt

Location: Partners In Care

Note: The position requires on-site work. Applicants must be available for in-person responsibilities.

PRIMARY OBJECTIVE: The Housing Engagement Coordinator is tasked with overseeing the daily functions of the Landlord Engagement Program (LEP), which aims to support individuals experiencing homelessness or those at risk of losing their housing. The Coordinator will facilitate connections between Case Managers, landlords, and tenants, while providing training on housing-related matters. Key responsibilities include:

1. Collaborating with service providers within the Continuum of Care to assist clients in need of housing;

2. Working in conjunction with the Landlord Engagement Program (LEP), the Coordinated Entry System (CES), and the Homeless Management Information System (HMIS) to develop and maintain a pool of landlords;

3. Aiding in housing searches and expanding the rental housing options available through the LEP;

4. Supporting Case Managers in formulating move-in strategies for clients;

5. Guiding eligible landlords through the damage mitigation fund process;

6. Referring clients and landlords to the LEP for additional support;

7. Integrating available housing solutions into the LEP Housing Database;

8. Designing and implementing training initiatives for case managers, housing navigators, tenants, and landlords;

9. Assisting in the preparation of reports for the Department of Community Services of the City and County of Honolulu;

ADDITIONAL RESPONSIBILITIES:

o Perform other duties as assigned by the Program Manager, Director, and the PIC Board of Directors.

Note: Partners In Care reserves the right to modify job functions as necessary.

WORK ENVIRONMENT: Office setting with air conditioning, requiring frequent travel for unit viewings, home inspections, lease signings, community meetings, and events. Remote work may be necessary due to health considerations.

TRAVEL REQUIREMENTS: The role necessitates regular travel to various program sites and company offices for business meetings.

WORKING HOURS: Monday to Friday, standard business hours.

EQUIPMENT UTILIZATION: Regular use of computers, printers, and standard office equipment, along with an automated telephone system.

MENTAL AND PHYSICAL DEMANDS:

1. Requires initiative, judgment, and problem-solving skills;

2. Ability to interpret policies and procedures;

3. Capable of working with minimal supervision;

4. Must manage deadlines and pressure effectively;

5. Experience in handling challenging situations involving complex issues;

6. Establish and maintain productive working relationships;

7. Ability to sit for extended periods;

8. Travel to various business locations as required;

9. May occasionally lift up to 25 pounds.

COMMUNICATION SKILLS: Effective oral and written communication in English; ability to present to groups and provide instructions; adept at gathering information from diverse sources.

MINIMUM REQUIREMENTS:

1. High school diploma or equivalent (GED) required;

2. Strong interpersonal communication abilities;

3. Basic knowledge of relational databases;

4. Proficient in engaging with a diverse range of individuals;

5. Intermediate proficiency in various computer applications;

6. Excellent oral and written communication skills;

7. Experience in collaborating with community stakeholders;

8. Clear background checks and access to a properly insured vehicle;

9. Ability to work independently and as part of a team.

PREFERRED QUALIFICATIONS:

1. Bachelor's degree in social services or related field;

2. Familiarity with Partners In Care initiatives;

3. Understanding of housing barriers and self-sufficiency challenges;

4. Experience with the Homeless Management Information System (HMIS);

5. Customer service experience.

The ideal candidate will possess:

o Ability to manage multiple projects simultaneously;

o Advanced communication skills for diverse audiences;

o Experience working with various community groups;

o Direct service experience in non-profit organizations serving homeless populations;

o Knowledge of homelessness dynamics;

o Grant writing skills;

o Ability to assess needs and conduct training workshops.