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General Manager, MCG
3 months ago
The General Manager, Marriott Key Tower is responsible for maximizing the hotel's financial performance by providing the highest possible quality guest service and products by encouraging a positive work environment for all employees.
The General Manager must motivate associates and maintain a cohesive team, specializing in exceptional guest satisfaction while taking ownership of the day-to-day hotel direction, maximizing financial returns, driving people development, and empowering our team to create memorable guest experiences every step along the way. The General Manager must be able to prioritize and organize work assignments while providing clear direction to staff and ascertaining hotel and restaurant training needs when necessary.
Essential Functions and Responsibilities
- Develop, implement, monitor, and participate in comprehensive sales and marketing strategies that result in maximum occupancy and average rates for the hotel while maintaining compliance with all required brand and service standards.
- Works directly with ownership to strategize and implement projects to grow business. Supervise the preparation and presentation of the annual budget to Owners.
- Coordinate and assist with guest satisfaction and guest resolutions. Ensures hotel standards contribute to the delivery of consistent guest and brand service.
- Maintain a cross-relationship with the restaurants, spa, and other outlets. Work as a team to promote the success of the entire property.
- Protect and enhance the value of all hotel assets through appropriate maintenance, security, and housekeeping programs and through capital budgeting.
- Inspect multiple rooms daily, the building's exterior, parking lot, lobby, etc., daily.
- Ensure the timely and accurate comp. Inspect multiple rooms daily, the building's exterior, parking lot, hotel shuttles, etc.
- Completing all period-end financial statements and reports and providing controls to ensure the proper handling and accounting for all hotel receipts.
- Coordinate weekly forecasting and planning of operating staffing and cost expenditures to correspond to forecasted sales and costs. Coordinate regular inventories of all business property.
- Review and approve all operating expenses. Review daily reports to include revenue, rate override, forecast, and other reports your property management system generates as needed.
- Provider a detailed verification of all invoice amounts and information with approved Service Orders or Contracts. Oversee and assist the Director of Finance with questions related to the property and resolution of vendor issues.
- Understand budget P&L, income statements, cash flow, and balance sheets to ensure appropriate operating and labor costs based on business demands and annual budgets.
- Perform other tasks as necessary to achieve the organization's financial goals. EX: Networking, Local Industry Events, Community Relations.
- Supervise and develop the performance of all operating departments, including, but not limited to, Reservations, Front Office, Guest Services, Housekeeping, Security and Maintenance, Garage Operations, accounting, and Building Engineering.
- Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits.
- Develop and implement an intuitive and efficient marketing strategy to promote hotel and restaurant services.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Experience:
- 10+ years of successful hotel leadership operations experience required, with a strong background in sales/marketing/e-commerce and revenue management.
- Previous General manager experience leading hotel teams in a high-volume operations environment, preferably with Marriott.
- Bachelor's degree, higher education qualification, or equivalent in Hotel Administration / Business Administration.
- Strong interpersonal and conflict resolution skills with the ability to focus on client and customer services, entrepreneurship, and building and growing a solid business.
- Savvy interpersonal skills to communicate effectively.
- Strong working knowledge of accounting procedures, financial reporting, and budgeting for large scale commercial real estate projects/mix use project.
- Excellent oral/written communication skills; bi-lingual skills are a plus.
Work Conditions & Physical Demands:
- This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing.
- Holidays and weekends will be required. These responsibilities may include being on-call 24 hours.
- The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
- While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 80 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Background Check Process
Employment with Millennia Commercial Group is contingent on completing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review.
About Millennia Commercial Group
With the purchase of Key Center in 2017, Millennia became the owner of The Marriott at Key Tower, which is the first hotel under the Millennia umbrella. MCG capitalized on this purchase. They developed and now manage Il Venetian, Marble Room Sushi, Savour, and St. Clair Ballroom within Key Center. These dining venues were added to an already established and renowned list of restaurants, including LockKeepers, Marble Room Steaks, and Raw Bar.
Because of the success at The Marriott at Key Tower, MHG continues to expand its footprint and has created a hotel division. The hotel division covers the full spectrum of hospitality from limited-service, historic boutique, and full-service hotels. MCG is committed to acquiring, developing, and operating exceptional hotels across all market segments.
