General Manager

3 weeks ago

Cleveland, United States AEG Full time

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.


Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer


Summary:

The General Manager is responsible for the overall management, promotion and operation of the facility including booking, private event sales, P&L/finance management, marketing, staffing, production maintenance and all related operations. Duties include providing leadership and direction to subordinate operating departments, management of both sales and operational staff, acting as liaison with venue ownership group, industry associates, governing agencies, communication media and the general public.


Essential Functions:

  • Responsible for recruiting, hiring, training, supervising, compensation, succession planning and evaluating management, administrative, and supervisory staff. Determines and establishes organizational structure and personnel staffing requirements.
  • Assures the development and maintenance of employee job descriptions, duties, responsibilities, and performance standards for all positions with provisions for timely and effective employee performance evaluations.
  • Plans, organizes, coordinates and directs all activities and personnel. Engaged in maintaining and operating the facilities.
  • Evaluates existing policies and procedures and recommends improvements for the facility and/or improve the efficiency and safety of operations.
  • Oversee the development of annual operating budget, calendar, activities schedule, dates and hours of operations, projections for attendance and revenue.
  • Implementation and monitoring of a detailed program budget. Supervises cost accounting required of assigned events to include facility rental, box office fees, house equipment rentals, supplies and services purchased, event supervision, ushers, ticket takers, ticket sellers, security officers, announcers, parking attendants, stage managers and stage crew.
  • Prepares and maintains required reports/records for venue ownership, government agencies, and upper management team.
  • Provides for control of day-to-day operations, assuring the coordination of plans, programs and events and conducts post event operational and financial review and analysis.
  • Ensures that all production/operations are conducted in accordance with applicable local, state and federal regulations such as OSHA and CalOSHA requirements.
  • Organize operational meetings with accounting about financial projections and/or with staff and supervisors for training. Work closely with concession partner to design strategies and implementation of food and beverage program including general concessions, fine dining, and venue wine program for both public and private events.
  • Handle customer service via phone calls, email inquiries or website posts. Conduct the required investigation and have the issues resolved within a 24-hour turnaround time.


Required Qualifications:

  • A minimum education level of: Bachelor of Arts/Sciences Degree (4-year) in a related field
  • 10 years of related work experience
  • Must have management experience and exceptional leadership abilities
  • Must have proven track record of developing and managing budgets
  • Experience and knowledge in overseeing and maintaining the physical plant at a facility
  • Computer savvy and proficient in Microsoft Office (Word, Excel and Outlook)
  • Self-motivated with the ability to work in a fast-paced environment
  • Excellent written, listening and verbal communication skills
  • Must be creative, detail-oriented person with an outgoing personality
  • Experience with management, leadership and conflict resolution
  • Knowledge of music industry preferred


AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

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