Service Manager/Direct Support Manager-Daily Clients
4 weeks ago
Candeo is a Not to Profit organization committed to enhancing the lives of individuals with diverse abilities. We provide comprehensive support services tailored to meet the unique needs of each person we serve, empowering them to lead fulfilling lives within their communities. At Candeo, we prioritize fostering a work culture that is safe, supportive, inclusive, flexible, and conducive to learning. Our mission is to uphold these principles every day.
We're seeking a dedicated and experienced Service Manager who share our commitment to our mission, vision, and values to join our team. The Service Manager will play a crucial role in overseeing and coordinating the delivery of support services to our clients, ensuring the highest standards of care and support are maintained.
Employment Status- Salaried Non-exempt
Why Candeo:
- Employer with a clear vision and identity
- Honest and approachable leadership
- Culture of learning, kindness, collaboration and coexistence
- Embrace diversity and inclusion
- Promotes open communication
- Encourages creativity and welcomes new ideas
- Passionate team
Benefits:
- Health, Dental, and Vision Insurance
- Short -Term Disability and Long-Term Disability
- Life Insurance
- Paid Time off
- 401K
- Flex hours
- Hybrid work model
What You’ll Do:
The Services Manager is responsible for the provision and coordination of client services for clients under the supervision of the Administrator. Responsibilities will include overseeing the day-to-day operations, maintaining appropriate staffing, recruiting, training and disciplining staff, maintaining service plans and relations with the families of the clients. Functions independently within the constraints of organizational policy and procedure to assure that the clients receive the highest quality services possible from available resources. Direction and guidance are available from the Daily Services Administrator.
Essential Job Functions:
- Direct support
- Oversee health, wellness, and safety
- Client support plan development, monitoring, and assessment over time
- Facilitating and encouraging community inclusion
- Promoting professional relations and teamwork
- Staff recruitment, selection, and hiring
- Staff supervision, training, and development
- Service management and quality assurance
- Advocacy and public relations
- Leadership, professionalism, and self-development
- Cultural awareness and responsiveness
- Supports Candeo’s Mission to inspire clients to achieve their personal goals by modeling the values of the organization
- Serves as a role model for Candeo’s clients and coworkers
- Performs other related duties as assigned by the Administrator
- Bachelor’s degree in one of the areas listed below; plus, two years of experience working with people with intellectual disabilities/brain injury and mental illness or a combination of education and experience- Human Services, Rehabilitation, Education, Business, Psychology, or a related field
- Valid Iowa Driver’s License·
- Proof of 50/100/50K Automobile Insurance· High level of literacy in spoken and written English
- High level of organizational skills
- Demonstrated leadership ability
- Demonstrated effective interpersonal skills
- Ability to negotiate and handle conflict as needed
- Ability to be flexible in order to meet organizational needs
- A working knowledge of person-centered planning and person-centered supports is preferred
- Proficient in the Microsoft Office
- Ability to travel in counties served by Candeo
-
Wealth Management Client Specialist
1 week ago
Johnston, United States Citizens Financial Group, Inc. Full timeRole Overview:As a Wealth Management Client Specialist, you will play a pivotal role in delivering tailored, high-quality service to our esteemed Private Wealth clients, addressing their daily requirements. Key Responsibilities:In collaboration with wealth advisors and investment managers, you will: Assist in identifying and resolving client inquiries...
-
Client Support Specialist
1 week ago
Johnston, United States sgsconsulting Full timeJob DescriptionWork Schedule and Additional Information:Weekly Hours: 40 hoursFull-time position - 8 hours daily, requiring presence in the office for 5 days.Initial training period spans two weeks, Monday to Friday from 8:30 AM to 5 PM.Availability for one weekend day may be necessary.Role Overview:Serve as a representative for clients within the Consumer...
-
Private Client Associate
4 weeks ago
Johnston, United States Citizens Full timeJob DescriptionDescriptionPrivate Client Associates / Admin Support - (PCAs) are responsible for providing personalized, high-touch service to Private Wealth clients for day-to-day needs. Private Client Associates work with wealth advisors and investment managers to resolve client needs daily. The Private Client Associates have direct client interaction on a...
-
Private Client Associate
4 weeks ago
JOHNSTON, United States Citizens Full timeDescriptionPrivate Client Associates / Admin Support - (PCAs) are responsible for providing personalized, high-touch service to Private Wealth clients for day-to-day needs. Private Client Associates work with wealth advisors and investment managers to resolve client needs daily. The Private Client Associates have direct client interaction on a daily basis....
-
Private Client Associate
4 weeks ago
Johnston, United States Citizens Full timeDescriptionPrivate Client Associates / Admin Support - (PCAs) are responsible for providing personalized, high-touch service to Private Wealth clients for day-to-day needs. Private Client Associates work with wealth advisors and investment managers to resolve client needs daily. The Private Client Associates have direct client interaction on a daily basis....
-
Trust Client Service Associate
2 days ago
Johnston, United States Citizens Full timeJob DescriptionDescriptionCitizens Private Bank has accelerated its strategy to build out Wealth Management, scale Business Banking, grow deposits, and expand in key growth markets. We are looking for talented individuals with a demonstrated track record of delivering a gold glove experience to clients that results in long-term client loyalty. Citizens...
-
Trust Client Service Associate
3 days ago
Johnston, United States Citizens Full timeDescriptionCitizens Private Bank has accelerated its strategy to build out Wealth Management, scale Business Banking, grow deposits, and expand in key growth markets. We are looking for talented individuals with a demonstrated track record of delivering a gold glove experience to clients that results in long-term client loyalty. Citizens Private Wealth...
-
Trust Client Service Associate
3 days ago
JOHNSTON, United States Citizens Full timeDescriptionCitizens Private Bank has accelerated its strategy to build out Wealth Management, scale Business Banking, grow deposits, and expand in key growth markets. We are looking for talented individuals with a demonstrated track record of delivering a gold glove experience to clients that results in long-term client loyalty. Citizens Private Wealth...
-
Trust Client Service Associate
7 days ago
Johnston, United States Citizens Full timeDescriptionCitizens Private Bank has accelerated its strategy to build out Wealth Management, scale Business Banking, grow deposits, and expand in key growth markets. We are looking for talented individuals with a demonstrated track record of delivering a gold glove experience to clients that results in long-term client loyalty. Citizens Private Wealth...
-
Client Support Specialist
5 days ago
Johnston, United States sgsconsulting Full timeJob OverviewWe are seeking a dedicated Client Support Specialist to join our team. The ideal candidate will possess:1-2 years of experience in delivering exceptional customer service.Strong organizational skills with the ability to manage multiple tasks effectively.A quick learner who can grasp new concepts and knowledge rapidly.Proficient problem-solving...
-
Client Support Specialist
1 week ago
Johnston, Iowa, United States TekWissen LLC Full timeJob OverviewCompany: TekWissen LLCPosition: Customer Support RepresentativeType: ContractWork Environment: OnsitePosition SummaryTekWissen LLC is a prominent provider of workforce management solutions across the United States and internationally. Our client is a renowned name in the manufacturing of agricultural machinery, heavy equipment, and related...
-
Client Support Specialist
1 week ago
Johnston, Iowa, United States Exela Technologies Full timeJob DescriptionWhy Exela?Join us in transforming the global business landscape. As a valued member of Team Exela, you will collaborate with a dynamic, innovative, and knowledgeable team of professionals across various industries, all united by the mission of accelerating digital transformation.Working at Exela offers a unique opportunity to be part of a...
-
Johnston, United States Citizens Full timeDescriptionCitizens Financial Group, Inc. is one of the nations oldest and largest financial institutions, with $219.9 billion in assets as of June 30, 2024. Citizens Securities Inc. helps its customers reach their potential by listening to them and understanding their needs to offer tailored advice, ideas, and solutions. In Consumer Banking, Citizens...
-
Johnston, United States Citizens Full timeJob DescriptionDescriptionCitizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $219.9 billion in assets as of June 30, 2024. Citizens Securities Inc. helps its customers reach their potential by listening to them and understanding their needs to offer tailored advice, ideas, and solutions. In Consumer...
-
JOHNSTON, United States Citizens Full timeDescriptionCitizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $219.9 billion in assets as of June 30, 2024. Citizens Securities Inc. helps its customers reach their potential by listening to them and understanding their needs to offer tailored advice, ideas, and solutions. In Consumer Banking, Citizens...
-
Johnston, United States Citizens Full timeDescriptionCitizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $219.9 billion in assets as of June 30, 2024. Citizens Securities Inc. helps its customers reach their potential by listening to them and understanding their needs to offer tailored advice, ideas, and solutions. In Consumer Banking, Citizens...
-
Client Support Specialist
1 week ago
Johnston, Iowa, United States TEKsystems Full timeJob OverviewPosition Summary:As a Client Support Specialist, you will be responsible for managing incoming inquiries from providers regarding eligibility and claim status for members.This role involves a dynamic call center environment where you will handle both inbound and outbound communications.You will address a variety of customer inquiries related to...
-
Client Support Specialist
1 week ago
Johnston, Iowa, United States TekWissen LLC Full timeJob OverviewCompany: TekWissen LLCPosition: Customer Support RepresentativeType: ContractWork Environment: OnsitePosition SummaryTekWissen LLC is a leading provider of workforce management solutions across the United States and globally. Our client is a renowned entity within the agricultural machinery sector, specializing in the production of heavy...
-
Client Support Specialist
1 week ago
Johnston, United States Staff Finders Technical Full timeJob OverviewSupport the e-Commerce Contact CenterThe support team provides first-line technical assistance and information to clients regarding product-related inquiries, issues, and concerns to enhance customer satisfaction and loyalty.Representatives deliver support through various channels, including phone, email, and chat, while accurately documenting...
-
Fiduciary Services Business Support Manager
3 weeks ago
Johnston, United States Citizens Full timeDescriptionThe Fiduciary Business Support Manager is responsible for management and execution of key fiduciary services governance activities associated with various fiduciary committees associated with CFG’s Delaware limited purpose trust company as well as those of the Bank consistent with expectations of the Bank’s trust powers. The incumbent will...