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Universal Operations Specialist I

3 months ago

Teaneck, United States Columbia Bank Full time
Job DescriptionJob DescriptionSummary:Supervises teller operations, including adhering to cash limits, coaching and reporting. Oversees daily consolidations of teller proof sheets, maintaining security for teller area, and proving the vault and contents. Assists in reaching all goals set for the branch.
Job Responsibilities:
  • Responsible for providing and maintaining the overall cash for the vaut and teller unit. Ensures cash limits are adhered to by shipping or ordering cash wehn needed. Oversees daily consolidation of teller proof sheets. Assists with the completion of the branch manager monthly procedural review and is responsible for the monthly cash counts. Researches and resolves any problems pertaining to teller area;
  • Performs daily, weekly, monthly, and quarterly reports digitally. Ensures compliance to the banks policies and procedures.
  • Approves deposit and withdrawal transactions, including verification of signatures and endorsements, applying the cash & check handling levels of authority.
  • Monitors salesforce cases for the processing of returned items including items sent and received for collection. Decisions uncollected and overdrafts if assigned applying approved lending authority limits.
  • Performs all teller activities outlined for the Universal Banker position as required. Demonstrates proficiency in opening both consumer and business accounts;
  • Coaching team members on policy and procedure, ensuring compliance to all bank regulations and providing guidance on best practices. Assists in reaching all goals set for the branch.
  • Handles adjustments to accounts and certificates. Processes business account transactions, night drops and subject to count when applicable. (Could result in a higher percentage based on branch location);
  • Performs other job related duties as assigned.

Qualifications:
  • 2-4 years of teller, platform and supervisory experience;
  • High school diploma, general education degree (GED) or higher;
  • Strong knowledge of banking products;
  • Sound judgment in decision making and problem solving;
  • Precise figure aptitude and strong attention to detail;
  • Strong interpersonal, time management and organizational skills;
  • Excellent verbal and written communication skills required;
  • Strong PC skills and demonstrated knowledge of MS Office (Outlook, Word, Excel);
  • Ability to ask questions to learn about customer’s financial needs and, when the customer sees the value, introducing them to other bank team members;
  • Ability to work with manager to increase customer advocacy effectiveness through feedback and coaching;
  • Ability to supervise/ lead Teller line and coach and mentor as needed;
  • Ability to stand for extended periods of time;
  • Ability to work weekends as needed or scheduled;
  • Independent and highly motivated self-starter;
  • Results oriented with proven track record to motivate self and others to accomplish objectives;
  • Dedicated, enthusiastic, and driven; possesses a strong work ethic;
  • A collaborator and team player, translating knowledge and experience into strong and productive relationships;
  • Ability to deliver a seamless experience to the customer.

Orientation, Onboarding & Training:We provide you the training to help you excel in your position. In order to maximize on your experience we have a robust Onboarding & Orientation Process. Universal Banker positions require either part-time or full-time training for 10 business days. Training schedules are based on availability.



Columbia Bank and its affiliates is an Equal Opportunity Employer

Affirmative Action Employer/Males/Females/Protected Veterans/Individuals with Disabilities


M-F: 8:30am until closing and alternating Saturdays.