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Front Office Supervisor

4 months ago

Spokane, United States Excelsior Wellness Full time
Job DescriptionJob DescriptionSalary: $20.00-$26.32/Hour

Excelsior Wellness is looking for an experienced front office supervisor to work in partnership with our practice manager in a multi-disciplinary healthcare office.  Our ideal candidate will have proven excellent customer services skills, demonstrate enthusiastic and professional demeanor, and excel at multi-tasking while being an integral part of the care team who ensures client flow and quality care in a safe and timely manner. 


This candidate has several years of medical office experience, is an excellent problem-solver and enjoys being an on-site resource for front desk and records staff.  Must have a pleasant disposition, be ethical, hardworking, energetic, honest, and a team player.

The main functions are to 1) supervise the receptionists who answer phones, greet clients and coordinate client schedules, and 2) supervise the medical records technician.  Responsibilities include driving accuracy in scheduling, client registration, HIPAA compliance, records management;  improving team member performance and client satisfaction scores; ensuring policies and procedures are up to date; managing desk coverage schedules and timecard approvals.


To Qualify:

 

  • Minimum high school education or equivalent. Associate degree in healthcare or business-related field preferred.· Ability to work independently and efficiently, with a wide range of constituents.
  • Well versed in HIPAA, ROI and PHI regulations.
  • Ability to lead others and hold others accountable.
  • 3 years experience in healthcare operations, insurance, and/or scheduling preferred.
  • Minimum 21 years of age.
  • Valid driver's license and acceptable driving record in accordance with organizational standards.
  • Must be able to pass a criminal background in accordance with organizational standards.

 

Core Responsibilities Include:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.

 

  • Supervision of all front desk staff and processes· Ensure desk supplies are stocked and available in the centralized stock areas· Oversee all registration and scheduling workflows· Manage staff schedules and coverage needs.
  • Provide feedback on operations to the Practice Manager.
  • Review all workqueues and provide education to staff on the resolution of errors.
  • Manage co-payment processes, collection accountability, and reconciliation of cash drawer.
  • Supervision of the Records Technician and processes.


What We Offer:

At Excelsior Wellness we provide an excellent medical (Providence +Cigna), dental (Lincoln) and vision (VSP) package


The Providence PPO plan has the following monthly premium and responsible deductible. Dental and vision premiums are covered in this.

  • Employee only: $o monthly premium/ $250 deductible.
  • Employee & child(ren): $0 monthly premium/ $500 deductible.
  • Employee & Spouse: $50 monthly premium/ $500 deductible.
  • Employee & Family: $50 monthly premium/ $500 deductible.

 

On average, Excelsior Wellness employees can save $1200 to $8700 annually on premiums and an impressive $1250 to $6000 on deductible expenses compared to other businesses in our area.

 

But our commitment to your well-being doesn't stop there. We provide a range of additional benefits, including retirement with employer match, employer-paid life insurance, generous PTO, 11 paid holidays, free access to learning platforms, employer-paid licensing fees applicable to your role, professional development courses, and more.

 

Visit our website at Excelsior Wellness to learn more about us.

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.