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Front Office Manager

2 months ago

Spokane, Washington, United States Davidson Hospitality Full time

Job Summary

We are seeking a skilled and experienced Front Office Manager to lead our front desk operations and provide exceptional customer service to our guests. As a key member of our team, you will be responsible for overseeing the daily operations of the front desk, managing a team of front desk agents, and working closely with other departments to ensure a seamless guest experience.

Key Responsibilities

  • Manage the front desk operations, including guest check-in, check-out, and room assignments
  • Supervise and train a team of front desk agents to ensure excellent customer service and efficient operations
  • Work closely with other departments, such as housekeeping and food and beverage, to ensure a seamless guest experience
  • Manage human resources functions, including recruiting, selection, orientation, training, coaching, performance reviews, and recognition programs
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Monitor and analyze key performance indicators, such as guest satisfaction and revenue growth

Requirements

  • 2+ years of experience in hotel front desk management or a related field
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to work flexible hours, including weekends and holidays as needed
  • Proficient in hotel management software and Microsoft Office

Benefits

  • Three Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays)
  • 401K Match

About Davidson Hospitality

Davidson Hospitality is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining, and entertainment venues across the US. We offer a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company.