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IT Help Desk

3 months ago

Phoenix, United States Outlier Full time
Job DescriptionJob Description

IT Help Desk Technician

We’re looking for an IT help desk technician to serve as the initial point of contact for users of all IT supported systems, software and services within our organization’s environment. The tech will provide in-house and remote end user technical support for the proper functioning of desktop hardware, software, printers, scanners, phones and related technology.

About Us:

Passport Health is the largest and leading provider of travel medicine and immunization services in North America. With 300+ travel clinic locations, a commitment to first-class medical care, and rigorously trained medical staff, Passport Health sets the immunization industry standard. Our deep vaccine inventory and vast clinic network provides clients with what they need, when they need it. We strive to be all travelers’ one-stop-shop for all their vaccination, travel documents and travel supply needs.


Basic Function/Responsibilities:

● Handle Tier 1 technical support via tickets in Zendesk or phone calls

● Follow up on outstanding requests and ensure timely resolution

● Help remote users with internet and connectivity, desktop and printer issues

● Create accounts and configure hardware as part of our onboarding process

● Ability to troubleshoot and solve hardware and software problems

● Other duties may be added and/or assigned as needed


Job Requirements:

● Shift 5AM to 1PM Tuesday - Saturday

● Windows 10/11, Google Collaboration Apps, Chrome and MS Office.

● 1-2 years of experience in a technical help desk or desktop support role.

● Excellent written and verbal communication skills

● Exceptional customer service skills and ability to troubleshoot and resolve problems with non-technical customers

● Experience working with a ticketing system and remote-control software

● Tier 1 understanding of IT tools such as Active Directory, GPO

● Experience installing, troubleshooting, configuring, maintaining and repairing a diverse array of IT hardware including laptop PCs, printers, scanners, computer peripherals, and mobile devices (iOS, Android)

● Tier 1 support for networking including TCP/IP, WiFi

● Base level understanding of server/domain environment

● Ability to lift and carry up to 50lbs

● 2 years experience working in a Windows environment

● Starting shift is Tuesday-Saturday 5AM-1AM

● Team collaboration for after hours/weekend support for scheduled projects

● CompTIA A+ preferred not required