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Operations Manager

3 months ago

Washington, United States cFocus Software Incorporated Full time
Job DescriptionJob Description

cFocus Software is seeking an Operations Manager to join our program. Locations: Washington, DC, Annapolis Junction, MD, & Reston, VA. This position requires an active TS/SCI CI Poly clearance.

Qualifications:

  • Active TS/SCI CI Polygraph
  • ITIL Certified
  • 5+ years of Operations Manager experience in the areas of: 
    • Availability Management
    • Incident Management
    • Problem Management
    • Disaster Recovery Management
    • Continuous Monitoring Management
    • Change Management
    • Patch Management
  • Experience with training and mentoring new and existing members of the Operations Team.
  • Create and continuously update Operations management dashboards with essential availability, and continuously of patch related metrics.
  • Create and maintain SOP’s for all aspects of the Operations Team.
  • Schedule and Manage night and weekend on call schedules to perform maintenance and outages.
  • In depth understanding of Availability management and detailed plans to continuously improve the availability of Operational systems.
  • Communication and collaboration with the team to ensure full understanding of roles and responsibilities. 
  • Advanced time management and analytical skills.
  • Excellent client-facing communication skills.
Desired:
  • 5- 10+ years of Linux experience
  • DoD 8570 Level II - Security+CE
  • 8+ years of experience in presentation and briefing.
  • 8+ years of experience in planning and delegation for efficient team operations.
  • Bachelor's degree

Duties:
  • Responsible for managing a team of experienced professionals who are sitting at three physically diverse locations both CONUS and OCONUS.
  • Leads, directs, and reviews the work of the team who are independent on their assignments.
  • Provides primary input to hiring, firing, promotion, performance, and rewards decisions for direct reports as well as time-and-material subcontractors operating in a blended subcontractor team.
  • Duties may include updating to new systems, as well as support on current systems by tuning performance, allocating storage space, and implementing critical system patches.
  • Responsible for creating and maintaining system documentation to include diagrams, configuration details, admin guides, and Standard Operating Procedures (SOPs).
  • Responsible for laptop and desktop imaging process including infrastructure to support this activity.
  • Duties may include updating to next gen technology, managing legacy systems, and coordination with multi-functional team support to ensure a high-quality product for customers.
  • Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.
  • Track task and project performance of the direct reports, specifically to analyze the successful completion of short- and long-term goals.
  • Meet budgetary objectives and adjust project constraints based on financial analysis.
  • Works to influence project leaders regarding solution design, process, and/or approaches.
  • Utilizes expert knowledge of and ability to apply advanced principles, and concepts.

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