Database Administrator

Job DescriptionJob Description

TITLE: Development Database Administrator
DEPARTMENT: Development
REPORTS TO: Director, Development Operations
LOCATION: 730 Polk Street, San Francisco
BENEFITS: Yes
STATUS: Full Time, Exempt
CLASSIFICATION: Professionals
SUPERVISES: Volunteers

WHO WE ARE:

Project Open Hand is a nonprofit organization that provides meals with love to critically ill neighbors and older adults with complex health conditions. Our food is like medicine, helping clients recover from illness, get stronger, and lead healthier lives. Every day, we prepare 2,500 nutritious meals and provide 200 bags of healthy groceries to help sustain our clients as they battle serious illnesses, isolation, or the health challenges of aging. We serve San Francisco, Oakland, and Contra Costa counties, engaging more than 125 volunteers daily to nourish our community.

POSITION SUMMARY:

Project Open Hand is seeking a fundraising professional who loves data and would like to grow their career within a fast-paced and dynamic environment. The person in this position must be an organized, detail- and deadline-oriented individual to manage Salesforce, the donor management system used by the Development Department to track contributions, donors, prospects, and volunteer information. We’re looking for someone who enjoys working with donor data and building productive relationships with colleagues, implementing new and innovative solutions to complex problems, and is self-directed, collaborative and mission driven.

Reporting to the Director, Development Operations, the Development Database Administrator plays a key role in supporting fundraising staffs’ needs around direct mail and online outreach, major gifts, events, and institutional giving. This position will provide support for the Development Department by, creating reports, performing complex data analysis, making sure the database effectively captures donor, prospect and campaign information and generates accurate financial and reconciliation reports. This position will also work with our Volunteer Services Department and our IT (Information Technology) Department to determine and implement database enhancements. Overall, the Database Administrator will play a key role in advancing the organization towards a data-driven approach to solving problems, and will proactively provide consultation to department staff in all fundraising aspects.

QUALIFICATIONS REQUIRED:

• Bachelor’s degree and 3-5 years’ work experience managing donor management databases and reports
• Proficiency in database administration, prospect and constituent management, data imports and exports, developing reporting systems and analytical reports (Salesforce experience preferred)
• Strong analytical and process-modeling skills and the ability to apply problem-solving techniques to complex scenarios
• Excellent organizational, and very strong written and verbal communications skills
• High proficiency in, and knowledge of, fundraising and donor moves management processes
• Ability to manage multiple priorities and competing deadlines

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Maintain the overall quality and integrity of the Salesforce database, including working with staff to troubleshoot problems with the database and other platform integrations and staying current with system updates
• Provide highly segmented data output for all mail and online campaigns, including special events and other departmental needs
• Create and produce reports for Development staff, the Finance Department and the organization as needed
• Assist in assessing and improving systems for data entry of gift records so that the processing, tracking, reporting and acknowledgment of gifts are performed in an accurate and timely fashion. Ensure that the data derived from these activities is maintained in accurate and up-to-date status, and can be easily accessed. This includes helping with data entry and gift processing when needed.
• Analyze database capabilities as they relate to departmental needs and incorporate enhancements into department procedures
• Develop written training materials and provide ongoing training and support for department staff in the donor database
• Perform comprehensive and detailed analysis of Development campaigns to effectively identify trends and opportunities and make recommendations to drive strategy and shape development processes
• Leverage internal and external data sources to provide insights that will drive organization actions
• Interface with consultants and vendors to ensure accurate data processing in support of department activities
• Work with IT to continue to revise and develop protocols to safeguard data compliance with system upgrades and to ensure data security
• Work with Volunteer Services to ensure accurate input of Volunteer data and provide ongoing training to Volunteer Services team
• Other duties as assigned

PROJECT OPEN HAND COMPETENCIES:

• Team Player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others
• Self-led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed
• Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues
• Customer Oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues
• Poised: Able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations
• Ethical: Honest, accountable, maintains confidentiality
• Decisive: Thoughtful when considering options, seeks input from others, makes difficult decisions when necessary
• Knowledgeable: Understands facets of job, keeps job knowledge current
• Well Organized: Information organized and accessible, maintains efficient work space, manages time well
• Strong Communicator: Excellent verbal and written communication skills
• Technical Savvy: Skilled with computers, proficient with function appropriate technology, learns quickly, uses technology to enhance job performance with the interest and ability to learn new technology
• Leadership I: Completes all assigned tasks in a timely manner and is able to identify projects or work needed for future completion. Anticipates needs before they are assigned. Recognizes themselves as a departmental or function representative
• Agile: Able to move effectively between big-picture thinking and hands-on logistics
• Takes Initiative: Takes action, seeks new opportunities, strives to see projects to completion
• Problem Solver: Strong analytical skills and able to creatively address and solve problems
• Motivated: Looks for opportunities to increase knowledge, works to increase responsibility, strives to achieve personal goals
• Strategic Thinker: Works to establish and articulate vision, shows creativity when defining solutions
• Results-Driven: Defines appropriate goals, works toward achieving goals, articulates vision and steps for achievement
• Budget Conscious: Ability to quantify cost and savings potential in relation to projects as well as develop and maintain a realistic departmental budget
• Creative: Ability to conceptualize fresh, compelling ideas for the department and agency
• Innovative: Offers new ideas, risk taker, amenable to change
• Technical Skills: Maintains current understanding of technical processes/equipment, uses technology to increase performance/productivity
• Detail Oriented: Meticulous and thorough when entering, reviewing and providing information
• Open-Minded Collaborator: Understands that worthy goals are achieved through patience and perseverance—focusing on the vision rather than the challenges along the way

Project Open Hand offers a generous employee benefit and wellness package. Eligibility for different programs is determined by the role and employment statuses but may include:

• Medical, Dental, and Vision coverage, and Flexible Spending Account
• Long Term Disability, Life/AD&D, and Supplemental Life Insurance
• Retirement Savings Plan 403(b), Commuter Check Subsidy
• Employee Assistance Program (EAP), Financial Counseling, Cell Phone Discounts, and additional discounts
• Holidays (11 per year), generous vacation and sick leave, and complimentary lunch

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Physical demands: While performing duties of job, incumbent is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Work environment: The noise level in the work environments involved with this position vary from quiet to loud and will fluctuate from office location to on-site special event production

Project Open Hand offers a generous employee benefit and wellness package. Eligibility for different programs is determined by the role and employment statuses but may include:

• Medical, Dental, and Vision coverage, and Flexible Spending Account
• Long Term Disability, Life/AD&D, and Supplemental Life Insurance
• Retirement Savings Plan 403(b), Commuter Check Subsidy
• Employee Assistance Program (EAP), Financial Counseling, Cell Phone Discounts, and additional discounts
• Holidays (13 per year), generous vacation and sick leave, and complimentary lunch

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