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Customer Service Associate

3 months ago

Sacramento, United States NM Sacramento Full time
Job DescriptionJob Description

We are currently accepting applications from individuals with experience working in customer service, customer relations, and customer support to work as part of our team. We are currently seeking someone to fill a Customer Service Associate role who is willing to work a full-time schedule. Our top candidates express characteristics such as having an outgoing personality; they are approachable and comfortable working in a team environment. The main focus of the Customer Service Associate position is customer satisfaction and professional development along the way.

This position will initiate and implement customer service and sales support as needed to ensure that a high standard of service and customer satisfaction are maintained daily. It is an on-site role and Customer Service Associates are responsible for speaking to customers in person.

Duties of the Customer Service Associate:

  • Maintain a positive representation of the company and associated brands at all times.
  • Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department depending on the level of expertise.
  • Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
  • Process sales orders with high-level accuracy.
  • Communicate regularly to the Sales Representative team on goals and progress.
  • Assist in orientations if promoted into Training or Leadership Positions.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

Key Requirements of a Customer Service Associate Candidate:

  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Prior customer service experience in a bonus but not required since we do provide full training
  • Be able to answer any and all customer inquiries.
  • Open to a flexible work schedule.
  • Candidates must be over eighteen years of age and eligible to work in the United States.

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