AV Technician

2 months ago

Chicago, United States York Telecom Corporation Full time
Job DescriptionJob Description

For over 35 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide – more than any other video communications service provider – Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications.

Yorktel is currently seeking an AV Technician who will be based at a customer location and will look after all AV conference technology at that location to ensure that it is in proper working order. They will interface directly with the customer to ensure complete user satisfaction in their collaboration experience.

Roles & Responsibilities:

  • Regularly influences internal and external resources to achieve a mutually desirable outcome.
  • Make recommendations to internal parties and customers with regard to concerns or issues and ensure resolution of any problems, working closely in conjunction with assigned team members.
  • Requires regular planning to support incoming customer issues.
  • Must regularly communicate answers to complex questions and respond to detailed inquiries.
  • Handle and is expected to protect all internal and external confidential information and must utilize discretion and judgment based on company policies and procedures.
  • Act as service advocate to promote the use of video collaboration rooms/systems
  • Assist with video booking and connection
  • Adhere to all procedures and policies of both the client and Yorktel
  • Create and maintain SOPs and run book related to job functions
  • Perform scheduled preventative maintenance on conference spaces A/V technologies
  • Perform scheduled room checks on all conference spaces
  • Coordinate with users and configure VTC systems to establish connections with remote users and ensure optimal audio, visual, content sharing, recording, etc.
  • Work with the onsite team to create and maintain user documentation/quick reference guides (QRG) on the use of A/V Technology
  • Provide client training on the use of collaboration technology
  • Perform troubleshooting on conference spaces and related technology
  • Perform basic level repairs including, but not limited to:
  • Standard Connector and terminations
  • Simple cable replacements (non-conduit run)
  • Projector bulb replacements
  • Basic equipment replacement
  • Monitor replacement (may require additional resource depending on size)
  • Escalate facilities and other non-related issues to the Customer and/or their responsible providers
  • Provide “hands on” support as needed.
  • Escalate technical issues to the Customer and/or their responsible providers
  • Own incidents and facilitate them through resolution
  • Work with the onsite team members to train new resources as well as set up for backfill resources
  • Manage and track equipment inventory and ensure that Yorktel’s CMDB is accurate
  • Be the focal for video and audio-conferencing support, providing technical and concierge support when required

Skills & Abilities:

  • Excellent customer service skills
  • A team player
  • Excellent communications (verbal and written) skills
  • Maintain a professional attitude and appearance at all times
  • Excellent problem-solving skills
  • Highly dedicated and organized
  • Superior analytical ability
  • Proficient in the use of Microsoft’s Office Suite

Education & Qualifications:

  • 5+ years’ experience supporting/troubleshooting/installing video conferencing and Audio/Video technologies, including Zoom, Webex, Google Meets, Blue Jeans meetings
  • Bachelor’s degree or equivalent work experience
  • Cisco, Poly and other SIP/H323 video conferencing endpoints
  • Microsoft Teams and Microsoft Teams Room devices
  • Zoom Rooms and Zoom Administrative Portal
  • Conference Room Controls and AV equipment (Crestron, Extron, etc.)
  • Room Reservation platforms
  • Digital signage solutions
  • Experience providing VIP-level white glove services for meetings, training, and events.
  • Ability to interact professionally and confidently with senior executives.

Additional Requirements:

  • May require occasional lifting (up to 25 lbs.)
  • Requires extensive sitting, standing and walking
  • Some travel requiring multi-night stays within and at times outside the local work area
  • Valid driver’s license
  • Must be willing to complete background checks and drug tests required by current or future contracts

Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

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