Resort Experience Director

4 weeks ago

Orlando, United States Westgate Resorts Full time
Job DescriptionJob DescriptionCompany Description

About Westgate Lakes Resort & Spa:
The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team.

Job Description

The Resort Experience Director is responsible for overseeing the Resort Experience Department, ensuring the delivery of exceptional guest experiences that align with the Westgate brand. This role requires a dynamic individual who can act as a "Cruise Director" for our "Cruise Ship on land," managing activities, events, and entertainment to create unforgettable memories for our guests. Additionally, the Resort Experience Director will be in charge of the excursion program, directly supervising the Excursion Manager in collaboration with the Resort Experience Director at the Villas, as the Excursion Manager will cover both properties.

As the Resort Experience Director, you will: 

  • Lead the Resort Experience Department, supervising the Activities Manager, Waterpark Manager, and Excursion Manager.
  • Develop and implement a comprehensive program of activities, events, entertainment, and excursions that enhances guest satisfaction.
  • Create a lively, engaging atmosphere that mirrors the experience of a luxury cruise, but on land.
  • Serve as a brand ambassador, promoting the resort’s values and standards in every guest interaction.
  • Collaborate with other departments to ensure seamless execution of all guest experiences.
  • Manage departmental budgeting, scheduling, and staffing to ensure efficient operation and high-quality service.
  • Analyze guest feedback to identify trends and make strategic adjustments to the experience offerings.
  • Provide leadership, training, and support to team members, fostering a culture of excellence and professional development.
  • Address guest concerns and inquiries promptly, ensuring resolution and satisfaction.
  • Serve as the “Face of the Resort” and Master of Ceremonies for Signature events.
Qualifications

  • 5 to 7 years of proven leadership experience in the hospitality, entertainment, or similar industry, with a preference for backgrounds in resort or cruise operations.
  • Excellent organizational, communication, and interpersonal skills.
  • Demonstrated ability to motivate and manage a diverse team.
  • Innovative and creative thinking skills, with a passion for delivering exceptional guest experiences.
  • Flexibility to work a varied schedule, including weekends, holidays, and evenings.
  • American Red Cross Lifeguard Instructor- Preferred
  • CPO and APO certification preferrd 
  • Bachelor’s Degree Preferred


Additional Information

Why Westgate?

  • Comprehensive health benefits – medical, dental and vision
  • Paid Time Off (PTO) – vacation, sick, and personal
  • Paid Holidays
  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Family benefits including pregnancy, and parental leave and adoption assistance
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness & Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
  • Advancement & development opportunities
  • Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

  • Resort Engineering Manager

    4 weeks ago

    Orlando, Florida, United States Evermore Resort Full time

    About Evermore Evermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity...

  • Resort Engineering Manager

    1 month ago

    Orlando, Florida, United States Evermore Resort Full time

    About Evermore Evermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity...

  • Director, Resort Activities

    2 weeks ago

    Orlando, United States Marriott Vacations Worldwide Full time

    Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. Relocation Benefits Available Generic...

  • Resort Service Technician

    1 month ago

    Orlando, Florida, United States Evermore Resort Full time

    About Evermore Evermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity...

  • Resort Service Technician

    4 weeks ago

    Orlando, Florida, United States Evermore Resort Full time

    About Evermore Evermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity...

  • Assistant Director of Housekeeping

    4 weeks ago

    Orlando, United States Avanti International Resort Full time

    **You will receive**: - On the job training - Growth Opportunities - Competitive Pay rates - Benefits (Medical, Dental and Vision available 1st day after 60) - Company Paid Life Insurance - Paid Time Off - Special Recognition Programs - Team Member Discounts **What you will bring to the table**: - Must have **5+** years experience in hotel or vacation...

  • Resort General Manager

    4 weeks ago

    Orlando, United States Westgate Resorts Full time

    Job DescriptionJob DescriptionCompany DescriptionThe beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when...

  • Resort General Manager

    1 month ago

    Orlando, United States Westgate Resorts Full time

    Job DescriptionJob DescriptionCompany DescriptionThe beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when...

  • Director of Maintence Operations

    1 month ago

    Orlando, United States Marvin Love and Associates Full time

    Job DescriptionJob DescriptionWe are currently seeking a skilled and experienced Director of Maintenance Operations to join our team at Marvin Love and Associates, a lakeside resort located in a picturesque location. As the Director of Maintenance Operations, you will be responsible for overseeing all aspects of the resort's maintenance operations,...

  • Director, Global UXUI Experience Design

    3 weeks ago

    Orlando, United States Universal Orlando Resort Full time

    Job Description & Requirements Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific...

  • Director, Technical Entertainment

    3 weeks ago

    Orlando, United States Universal Orlando Resort Full time

    **Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about...

  • Resort General Manager

    1 week ago

    Orlando, Florida, United States Westgate Resorts Full time

    New Perspective on Westgate Lakes Resort & Spa Are you ready to take on the role of General Manager at one of the flagship Westgate properties, the prestigious Westgate Lakes location just a stone's throw away from Central Florida's captivating theme parks? Your mission, should you choose to accept it, involves overseeing a sprawling resort with over 2000...

  • F&B Director

    1 week ago

    Orlando, United States Sandpiper Bay Resort Full time

    Description Job Type Full-time PORT ST LUCIE, FL•F&B Description Position Summary: The director of Food and Beverage is theleader of the property’s food and beverage operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures...

  • Resort SPA Director

    6 days ago

    Orlando, United States The Hotel Task Force Full time

    Pay to $95,000 Annualized. Task Force for 3 Months. Resort in North East US. 2 Meals Per Day and Housing Provided. Job Duties Include: - Oversees entire spa with a net revenue of $4 Million per year - Oversees over 40 employees including massage therapists - Services include 30 treatment rooms, nail salon, 2 pools and fitness center Must have 5 Years High...

  • Resort Liaison

    3 weeks ago

    Orlando, United States Westgate Resorts Full time

    Job DescriptionJob DescriptionCompany Description ABOUT WESTGATE RESORTS Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality...

  • Resort Liaison

    2 weeks ago

    Orlando, United States Westgate Resorts Full time

    Job DescriptionJob DescriptionCompany Description ABOUT WESTGATE RESORTS Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality...

  • Resort Liaison

    1 week ago

    Orlando, Florida, United States Westgate Resorts Full time

    Job DescriptionJob DescriptionCompany Description ABOUT WESTGATE RESORTS Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry,...

  • Director of Catering and Events

    1 month ago

    Orlando, Florida, United States Evermore Resort Full time

    About Evermore Evermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity...

  • Director of Catering and Events

    4 weeks ago

    Orlando, Florida, United States Evermore Resort Full time

    About Evermore Evermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity...

  • Resort Engineering

    1 month ago

    Orlando, United States Wyndham Destinations Full time

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270...