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Care Coordinator

3 months ago


Raleigh, United States Associated Urologists of North Carolina, PA Full time
Job DescriptionJob Description

Position Summary: Functioning as the patient’s advocate, the Care Coordinator is responsible for the non-clinical functions of the Care Team. The Care Coordinator works in conjunction with the physician and the medical assistant (MA) to provide an efficient and high-quality care experience for the patient. Travel to various AUNC locations with a Care Team may be required occasionally based on staffing needs (vacation coverage, unplanned absences, etc).

Essential Job Responsibilities:

  1. Schedule all office appointments & surgeries for patients.
  2. Obtain and input patient demographics and basic payer information into computer system; update information as necessary when booking appointments.
  3. Obtain referrals & authorizations.
  4. Assist in scanning into Urochart patient paperwork, including new patient forms, lab, CT, X-ray and pathology results, correspondence, outside records and other documents as necessary. Collaborates with medical records staff as needed.
  5. Handle all telephone calls for physician and nurse or MA; take messages as necessary, and prioritize urgent calls appropriately.
  6. Prepare patient charts for visits and surgeries ahead of time.
  7. Act as liaison for physician’s primary referrers.
  8. Manage physician’s outgoing referrals.
  9. Educate patients about Care Team; helps to set patient expectations regarding who to call and how calls/concerns will be managed.

Education Requirements: High School diploma.

Experience Required: Minimum one year of experience in surgery scheduling in a medical practice or hospital setting. Experience scheduling patient appointments and obtaining authorizations via practice management software, required.

Performance Requirements (Knowledge, Skills & Abilities):

Knowledge:

  • the medical practice protocols related to scheduling patient appointments and scheduling surgery,
  • both manual and computerized scheduling systems, and
  • customer service principles and techniques.

Skills in:

  • communicating effectively with physicians/clinicians about scheduling preferences,
  • maintaining master appointment schedule on computer, and
  • communicating effectively with patients, making them feel comfortable and welcome within the practice.

Ability to:

  • multi-task effectively, dealing pleasantly and efficiently with multiple phone calls (cell & land line as required), in-office patients, staff, physicians and others;
  • troubleshoot situations and respond appropriately;
  • communicate calmly and clearly with patients about their appointments or surgeries in all circumstances, including when they are ill or have an emergency; and
  • work not only as an effective member of their individual Care Team but as a member of the group of Care Coordinators within the practice.

Equipment Operated: Standard office equipment including computers/internet, fax machines, copiers, printers, scanners, telephones, etc.

Work Environment: Position is in a well-lighted, temperature-controlled office environment.

Mental/Physical Requirements: Daily activity is 80 percent sitting and 20 percent walking or standing. Requires corrected vision and hearing to normal range.