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Customer Service

2 months ago

Baton Rouge, United States Rotolo's Pizzeria Full time
Job DescriptionJob DescriptionOverviewThe role of a Customer Service Representative is vital to the organization as they serve as the frontline in addressing customer inquiries, concerns, and complaints. They are essential in maintaining customer satisfaction and loyalty, as well as promoting a positive brand image.Key Responsibilities
  • Answering customer inquiries via phone, email, and chat
  • Resolving customer complaints in a professional manner
  • Identifying and assessing customers' needs to achieve satisfaction
  • Providing accurate, valid, and complete information by using the right methods/tools
  • Handling customer complaints, provide appropriate solutions and alternatives within the time limits
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Communicating and coordinating with internal departments as needed
  • Ensuring customer satisfaction and providing professional customer support
  • Maintaining a positive, empathetic, and professional attitude toward customers
  • Gathering feedback and insights to improve customer satisfaction
Required Qualifications
  • High school diploma or equivalent; associate's or bachelor's degree is a plus
  • Proven customer support experience or experience as a client service representative
  • Strong communication and interpersonal skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Problem-solving skills and the ability to think on your feet
  • Ability to handle stressful situations appropriately
  • Empathetic, patient, and able to listen attentively to customers' needs
  • Proficient in using CRM systems and MS Office applications
  • Willingness to work in a fast-paced and dynamic environment
  • Knowledge of customer service principles and practices