Customer Service Representative
2 months ago
** Customer Service Representative**
**Job Category****:** Customer Service **Requisition Number****:** CUSTO001109 Showing 1 location **Job Details**
**Description**
Our 450 employee owners love being the go to experts for Industrial Control Systems, striving always to out-know, out-care and out-service all rivals.
We build communities of passionate local experts who work hand in hand with our global technology partners to develop smarter manufacturing solutions for safer, more reliable, and effective industrial operations.
We are widely recognized as the premier Industrial Sales, Support and Service team in the USA. We hire talented, passionate people, giving them the freedom to succeed and share in the rewards from their efforts.
AWC is demonstrating its commitment to these principles by offering a career opportunity as a **Valve Division Customer Service Representative** in **Baton Rouge, LA**. The Customer Service position is integral in the customer relations between AWC and their customers. The position can be fast paced and requires excellent communication, critical thinking skills and the ability to multitask.
**Duties and Responsibilities:**
* Handle phone contact with customers & suppliers to process all customer valve service-related issues.
* Process purchase order acknowledgments as required for correct part #, qty, pricing, delivery and ship to information and freight method. PO discrepancies are forwarded to person who placed the order.
* Proactive & Reactive Expediting
* Support liaison to Inside/Outside Sales.
* Responsible for maintaining the Non-Conformance Tracking Report
* Process Returns / RMAs for parts and Assemblies
* Process credits and pricing adjustments for incoming and outgoing facility errors
* Process Free Issue (Job Supply) orders
* Approve non-inventory invoices
* Safety Quantity Review
**Qualifications**:
* Positive attitude, team player.
* Ability to multi-task is critical.
* Microsoft Office Excel and Microsoft Office Word skills required.
* The ability to thrive in a fast-paced environment while managing multiple priorities is a must.
* Strong verbal and written communications are extremely important.
* Ability to utilize root cause analysis tools.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
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