Field Servcies Supervisor

1 month ago

Davenport, United States Shaw Electric Company Inc. Full time
Job DescriptionJob Description

JOB SUMMARY:

Under general direction, the Field Service Supervisor (FSS) successfully provides leadership for electrical services on projects at customer facilities. Services include PLC and HMI systems, building control panels and assisting engineering and automation staff. The FSS is responsible for the profitable completion of assigned tasks and/or projects by determining and applying proper operational procedures, and through the planning, management, and coordination of labor, material and/or equipment.


*ESSENTIAL DUTIES AND RESPONSIBILITIES:


  • Is responsible for leading IAS field service activities including serving as the primary contact for regular and after-hours service calls and dispatching.
  • Effectively supervise staff through positive coaching, feedback, and training.
  • Constructs and installs electrical and control systems by building panels, terminate wiring, and installing power and control wiring to the customers' satisfaction and according to industry codes/requirements.
  • Develops and installs control systems, including PLC control devices, PLC programming, wireless devices, industrial networks, and field devices and instruments.
  • Performs advanced trouble shooting on induction motors, relays and logic, low voltage power systems, multiple machines (electrical and mechanical), complex PLC controls, physical instrument loops, and communication systems.
  • Performs high voltage testing and maintenance on breakers, starters, transformers, cables, and other substation equipment.
  • Performs thermography studies by taking thermography images, identifying overheating and other electrical issues, creating reports and presenting to customers.
  • Ensures work meets customer expectations by
    • Assessing the technical challenges of customers and proposing solutions which satisfy the technical and operational needs clients
    • Researching and collecting pertinent data for analysis and classification regarding project tasks and making appropriate decisions regarding customer equipment and performing services.
    • Implementing methods/processes such as double checking work, consulting others, checking prints and other written specifications
  • Interfaces with customers, IAS and Shaw Electric staff and others to ensure needs are understood in attainment of successful completion of large projects.
  • Promotes Shaw Electric/IAS services by identifying and persuading potential customers to use our services and providing existing customers with exceptional service and forecasting their potential needs.
  • Has oversight for project job material - including ordering, receiving material on-site (checking for accuracy and condition of material), processes paperwork promptly, and ensure timely return and check-in of unused materials.
  • Oversees jobsite housekeeping (including scrap wire).
  • Provides supervision of jobsite employees including scheduling staff, coordination and assignment of tasks, monitoring job progress, and completing job within deadline while ensuring customer satisfaction.
  • Demonstrates ability to process paperwork necessary to maintain daily job log book, perform change orders, material returns, safety documentation, and updating as-built drawings on a timely basis.
  • Completes project within budget and estimated hours of labor
  • Ensures all work at job site is performed in a safe manner. Follows all safety procedures, conducts safety meetings and toolbox chats, and encourages others to work safely. Attends required safety training.


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