Patient Registration Coordinator

2 weeks ago

Newton Center, United States CCRM Fertility Full time
Job DescriptionJob Description

Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal & work life alignment. For more information, visit www.ccrmivf.com

Work Location address: 300 Boylston Street, Suite 300, Chestnut Hill, MA 02459

Department: Revenue Cycle Management

Work Schedule: Monday – Friday (6:00am – 2:30pm)

What We Offer Our Team Members:

  • Generous Paid time-off (PTO) and paid holidays
  • Medical, Dental, and Vision Insurance
  • Health benefits eligible the first day of the month following your start date.
  • 401(k) Plan with Company Match (first of the month following 2 months of service)
  • Basic & Supplement Life Insurance
  • Employee Assistance Program (EAP)
  • Short-Term Disability
  • Flexible spending including Dependent Care and Commuter benefits.
  • Health Savings Account
  • CCRM Paid Family Medical Leave (eligible after 1 year)
  • Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
  • Professional Development, Job Training, and Cross Training Opportunities
  • Bonus Potential
  • Potential for Over-time Pay (Time and a half)
  • Holiday Differential Pay (Time and a half)
  • Weekend Shift Differential Pay ($4.00 per hour)

What You Will Do: The Patient Registration Coordinator is responsible for greeting and registering patients, answering phones, collecting patient information, insurance details, completing medical record requests, and provides front office administrative support for the office. The Patient Registration Coordinator is the first person to greet the patients and will answer questions or provide general information. This position reports to the Director of Patient Support Services.

  • Scan insurance cards, picture identification, and prior medical records.
  • Process co-pays, procedure pre-payments, and past due balances.
  • Schedule or reschedule patient appointments; promptly communicating schedule changes.
  • Handle confidential information and patient medical records.
  • Answer phone calls, take messages, and forward based on urgency.
  • Monitor schedules, maintain patient flow and minimize wait times.
  • Confirm ordered test results are in the EMR prior to a patient’s appointment.
  • Contact patients missing “New Patient” paperwork, two days prior to their appointment.
  • Mail patient information and education materials.
  • Monitor incoming faxes and distribute them to appropriate staff/departments.
  • Maintain lobby appearance, open the Care Center, and turn on equipment prior to opening.
  • Ensure the building is locked and secured at close of business.
  • Other duties as assigned.

What You Bring:

  • High School Diploma required.
  • Associates degree or equivalent relevant work experience preferred.
  • 2+ years’ experience in a professional work environment preferred.

Working Conditions: The physical demands described here are representative of those which should be met, with or without reasonable accommodation (IAW ADA Guidelines), by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others, frequently required to sit at a desk, work on a computer, and spend prolonged periods preparing and analyzing data and figures. Will occasionally stand and/or walk; use hands and fingers to grasp, pick, pinch, type; and reach with hands and arms. Employees are required to have close visual acuity to perform an activity such as viewing a computer terminal; extensive reading; operation of standard office machines and equipment (computer, telephone, photocopier, and scanner).

CCRM’s Compensation: The salary range represents the national average compensation for this position. The base salary offered will vary based on location, experience, skills, and knowledge. The pay range does not reflect the total compensation package. Our rewards may include an annual bonus, flexible work arrangements, and many other region-specific benefits.

Pre-Employment Requirements: All offers of employment are conditional upon the successful completion of CCRM Fertility’s onboarding process, including verification of eligibility and authorization to work in the United States. This employer participates in the E-Verify Program in order to verify the identity and work authorization of all newly hired employees.

Equal Employment/Anti-Discrimination: We are an equal-opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.


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