Junior Help Desk Associate

4 weeks ago

Providence, United States City Personnel Full time
Job DescriptionJob DescriptionWe are currently seeking a motivated and enthusiastic Junior Help Desk Associate to join a robust team in Providence, Rhode Island. The Junior Help Desk Associate will be working on a team of four, as the first point of contact for the company's employees seeking technical assistance. You will provide support over the phone, via email, and in person, ensuring a high level of customer satisfaction. This role is ideal for someone passionate about technology, eager to learn, and looking to grow their career in IT support.
Company Highlights:
  • Competitive compensation packages
  • Support for maintaining a healthy work-life balance
  • Secure job opportunities with potential for career advancement
Responsibilities for the Junior Help Desk Associate:
  • Respond to client inquiries and provide technical assistance promptly.
  • Diagnose and troubleshoot hardware and software issues.
  • Install, configure, and maintain computer systems and networks.
  • Assist in setting up new user accounts and workstations.
  • Document issues and solutions in our ticketing system.
  • Collaborate with senior technicians to resolve complex problems.
  • Provide guidance and support for IT-related projects.
  • Maintain up-to-date knowledge of technology trends and advancements.
Qualifications of Junior Help Desk Associate:
  • Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Basic understanding of computer systems, networks, and software applications.
  • Excellent problem-solving and communication skills.
  • Ability to work both independently and as part of a team.
  • Strong organizational skills and attention to detail.
  • Previous customer service experience is a plus.
  • A+ Certification or other relevant IT certifications are a plus.
Salary:$22-$24 per hour
Submit your resume today for immediate considerationWant to explore more exciting job opportunities? Click herePlease Note: City Personnel offers extended interview hours from 7 am-7 pm ** upon request
City Personnel, Inc. is a leading recruitment firm based in Providence, RI. With our extensive network and industry expertise in Rhode Island and Southern Massachusetts, we are committed to exceeding your expectations and helping you achieve your professional goals. Our experienced recruiters are dedicated to connecting exceptional individuals with outstanding companies in our community. Whether you are seeking temporary, temporary-to-permanent, or permanent positions, City Personnel works tirelessly to find the perfect job for you.
City Personnel is an Equal Opportunity Employer. We do not discriminate against applicants due to race, national origin, religion, marital status, military status, disability, gender, gender identity, sexual orientation, or other protected characteristics. If you need special accommodation for the application process, please contact us at admin@citypersonnel.net.
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