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Data Entry Customer Service
2 months ago
Job Summary:
Fresh Form Draft is seeking a meticulous and detail-oriented Data Entry Customer Service to support our architectural design projects. The ideal candidate will manage data entry tasks with precision, ensuring the integrity and accuracy of information.
As a Data Entry Customer Service Representative at FreshFormDraft, you will play a crucial role in ensuring accurate data management while providing outstanding customer service. This role requires a detail-oriented individual who can handle data entry tasks efficiently and respond to customer inquiries with professionalism and empathy.
Key Responsibilities
- Input customer information and orders into our system accurately and efficiently.
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist customers with product inquiries, order status updates, and general inquiries.
- Maintain customer records and keep the database up to date.
- Collaborate with team members to ensure customer satisfaction.
- Identify and escalate issues to the appropriate department.
- Provide administrative support as needed.
Skills, Knowledge and Expertise
- High school diploma or equivalent; an associate's degree in business administration or a related field is preferred.
- Proven experience in data entry and customer service roles.
- Strong typing skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Strong problem-solving skills and the ability to think critically.
- Familiarity with customer service software and databases is a plus.
Benefits
- Competitive weekly salary based on experience.
- Comprehensive health benefits package, including medical, dental, and vision coverage.
- Retirement savings plan with company match.
- Paid time off, including vacation days, sick leave, and holidays.
- Opportunities for career growth and development.
- Employee wellness programs and team-building activities.