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Data Entry Customer Service

2 months ago


San Antonio, United States Fresh Form Draft Full time
Job DescriptionJob DescriptionDescriptionJob Title:   Data Entry Customer Service Location: San Antonio, Texas
Job Summary
:
 Fresh Form Draft is seeking a meticulous and detail-oriented Data Entry Customer Service   to support our architectural design projects. The ideal candidate will manage data entry tasks with precision, ensuring the integrity and accuracy of information. 

  As a Data Entry Customer Service Representative at FreshFormDraft, you will play a crucial role in ensuring accurate data management while providing outstanding customer service. This role requires a detail-oriented individual who can handle data entry tasks efficiently and respond to customer inquiries with professionalism and empathy. 

Key Responsibilities
  • Input customer information and orders into our system accurately and efficiently.
  • Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
  • Assist customers with product inquiries, order status updates, and general inquiries.
  • Maintain customer records and keep the database up to date.
  • Collaborate with team members to ensure customer satisfaction.
  • Identify and escalate issues to the appropriate department.
  • Provide administrative support as needed.


Skills, Knowledge and Expertise
  • High school diploma or equivalent; an associate's degree in business administration or a related field is preferred.
  • Proven experience in data entry and customer service roles.
  • Strong typing skills and attention to detail.
  • Excellent communication skills, both written and verbal.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Strong problem-solving skills and the ability to think critically.
  • Familiarity with customer service software and databases is a plus.


Benefits
  • Competitive weekly salary based on experience.
  • Comprehensive health benefits package, including medical, dental, and vision coverage.
  • Retirement savings plan with company match.
  • Paid time off, including vacation days, sick leave, and holidays.
  • Opportunities for career growth and development.
  • Employee wellness programs and team-building activities.