Data Entry Specialist

4 days ago


San Antonio, Texas, United States Fresh Form Draft Full time
About the Role

We are seeking a detail-oriented and organized Data Entry Customer Service professional to join our team at Fresh Form Draft in San Antonio. As a key member of our customer service team, you will be responsible for managing customer inquiries, handling data processing, and ensuring records are maintained accurately in our systems.

Key Responsibilities
  • Data Entry: Input, update, and maintain customer data in our company database with a high level of accuracy.
  • Customer Service: Respond to customer inquiries via phone, email, or live chat in a timely and professional manner.
  • Order Processing: Process orders, returns, and exchanges, ensuring accurate data entry and record-keeping.
  • Account Management: Assist with maintaining customer accounts and ensuring information is kept up to date.
  • Issue Resolution: Resolve customer issues by providing solutions or escalating to the appropriate department as necessary.
  • Reporting: Generate and maintain reports for customer interactions, transactions, and data entry tasks.
Requirements
  • Education: High school diploma or equivalent; some college or data entry/customer service training is preferred.
  • Skills: Excellent attention to detail and data accuracy, strong organizational and time-management skills, good verbal and written communication skills, proficiency in Microsoft Office Suite (especially Excel), and experience with data entry software.
  • Experience: Previous experience in data entry or customer service is a plus but not required.
What We Offer
  • Competitive Salary: A competitive weekly salary commensurate with experience.
  • Benefits Package: A comprehensive benefits package including health insurance, retirement plans, and paid time off.
  • Opportunities for Growth: Opportunities for professional growth and advancement within the company.
  • Supportive Work Environment: A positive and supportive work environment with a collaborative team.

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