Hotel Front Desk Attendant

3 weeks ago


Baltimore, United States Residence Inn Downtown Inner Harbor Full time
Job DescriptionJob DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application todayCompensation:

$16 per hour

Responsibilities:
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Mitigate customer complaints as needed
  • Communicate with housekeeping to make sure guest rooms are ready
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Bookkeeping: keep accurate records of all hotel guest account information
Qualifications:
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Working knowledge of Microsoft Office and reservation management systems
  • Comfortable taking telephone calls and mitigating stressful situations
  • High school diploma, GED, or equivalent
About Company

Begin.

Belong.

Become.


Wherever you want to go, whoever you want to be, you deserve a career that fulfills your purpose. You deserve to dream without limits.

Be a part of something bigger than yourself, join a team where everyone has a voice. Belong to a community where you are included.


Be inspired by what’s possible and discover your own future. Be challenged, grow and achieve your ambition. At the Residence Inn, be yourself. Begin your purpose, belong to a global community, and become the best version of you.



  • Baltimore, United States Residence Inn Downtown Inner Harbor Full time

    Job DescriptionJob DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested...


  • Baltimore, Maryland, United States PM Hotel Group Full time

    Job SummaryAs a Front Desk Associate with PM Hotel Group, you will be responsible for providing exceptional customer service to our guests. This includes greeting and registering guests, handling room assignments, and ensuring a smooth check-in and check-out process.Key ResponsibilitiesGreet and register guests in a friendly and professional mannerAssign...


  • Baltimore, Maryland, United States Sage Hospitality Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused Hotel Front Desk Representative to join our team at Sage Hospitality Group. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Check-In/Check-Out:...


  • Baltimore, Maryland, United States Remington Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Front Desk Associate to join our team at Remington Hotel. As a Front Desk Associate, you will be responsible for providing exceptional guest service, managing front office operations, and ensuring a seamless experience for our guests.Key ResponsibilitiesGuest ServiceProvide warm and welcoming...


  • Baltimore, United States Hampton Inn and Suites Baltimore Inner Harbor Full time

    Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal...


  • Baltimore, Maryland, United States HEI Hotels & Resorts Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at HEI Hotels & Resorts. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience from arrival to departure.Key ResponsibilitiesGuest Services: Greet guests with a warm and...

  • Front Desk Agent

    1 month ago


    Baltimore, United States Pyramid Global Hospitality Full time

    Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: Greet customers immediately with a friendly Front Desk, Agent, Hospitality, Hotel


  • Baltimore, United States Days Inn Inner Harbor Full time

    Job DescriptionJob DescriptionDays Inn Inner Harbor is looking for the right candidate. If this sounds like you and you are ready to set your self apart from others, we are ready for you to join our team. As a growing hospitality company, we are looking for an experienced Laundry Attendant. This position needs to be passionate about the job and willing to...

  • Front Desk Agent

    1 month ago


    Baltimore, United States The Ivy Hotel Full time

    The Ivy Hotel is in search of a Reservations Agent to join our growing team. The ideal candidate is a proven team player with previous customer service experience, preferably within the hotel industry. Candidate must have excellent computer and communication skills in English (bi-lingual/multilingual is a plus). Candidate must be detail oriented,...


  • Baltimore, United States Hampton Inn and Suites Baltimore Inner Harbor Full time

    Description Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you'll...

  • Hotel Attendant

    5 days ago


    Baltimore, Maryland, United States Shaner Hotel Group Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Hotel Attendant to join our team at the McHenry Row Courtyard by Marriott in Baltimore. As a Hotel Attendant, you will be responsible for ensuring the highest level of guest satisfaction by providing exceptional service and maintaining the cleanliness and quality of our guest rooms.Key...


  • Baltimore, United States Hampton Inn and Suites Baltimore Inner Harbor Full time

    Job DescriptionJob DescriptionAre you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an...


  • Baltimore, Maryland, United States Sage Hospitality Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Sage Hospitality Group. As a key member of our hospitality team, you will be responsible for ensuring exceptional customer service and a seamless guest experience.Key ResponsibilitiesSupervise and train front desk staff to ensure optimal service delivery and...


  • Baltimore, Maryland, United States Sage Hospitality Full time

    Job OverviewSage Hospitality Group is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office staff, you will be responsible for ensuring the smooth operation of our hotel's front desk, providing exceptional customer service, and leading a team of front desk staff.Key ResponsibilitiesSupervise the...


  • Baltimore, United States Donohoe Construction Company Full time

    ** Front Desk Agent | Welcome Enthusiast** **Job Category****:** Front Desk/Office **Requisition Number****:** FRONT01422 Showing 1 location **Job Details** **Description** **Canopy by Hilton Baltimore | Harbor Point Hotel** is looking for bright talent to model Hilton's vision: "To fill the earth with the light and warmth of hospitality." FRONT DESK AGENT...


  • Baltimore, United States PM Hotel Group Full time

    What You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guest Guest Service, Hotel, Agent, Guest, Associate


  • Baltimore, Maryland, United States Hampton Inn and Suites Baltimore Inner Harbor Full time

    Job Summary:We are seeking a highly skilled and detail-oriented Night Auditor to join our team at Hampton Inn and Suites Baltimore Inner Harbor. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of our financial records, providing exceptional customer service to our guests, and supporting the overall success of our...


  • Baltimore, Maryland, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction. This role requires a strong attention to detail, excellent communication skills, and the ability to work effectively in a...


  • Baltimore, Maryland, United States Remington Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Remington Hotel. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay experience.Key Responsibilities:Guest Check-In/Check-Out: Greet and...


  • Baltimore, Maryland, United States HEI Hotels & Resorts Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at HEI Hotels & Resorts. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesCustomer Service: Greet guests...