Retail Branch Operations Manager
3 weeks ago
Job Description
As the Retail Deposit Operations Manager, you will play a pivotal role in managing and advancing the skills and careers of your team members as well as ensure that each branch operates efficiently and delivers exceptional customer service. Key responsibilities include monitoring branch performance metrics, developing and executing operational policies, maintain compliance, training and fostering a positive work environment. You will also collaborate with other departments to drive initiatives, address operational issues, and support the overall growth and success of the retail network.
Role and Responsibilities
• Develop and implement strategic plans for branch operations across all branches to meet bank goals.
• Align branch operations with company objectives and ensure consistency in policies and procedures.
• Oversee recruitment, training, and development programs to build a strong retail team.
• Conduct timely performance reviews and provide ongoing guidance and training.
• Ensure that Retail Training Tools are current and updated as necessary.
• Conduct regular branch visits to observe, evaluate, interact, and assist as needed.
• Monitor and manage the performance of all branches, ensuring adherence to operational policies and procedures, industry regulations, and legal requirements.
• Works with Compliance regarding deposit compliance and serves as the liaison between retail personnel and compliance.
• Ensure high standards of customer service across all branches, addressing customer feedback and complaints as needed.
• Identify and implement best practices and process improvements to enhance operational efficiency and effectiveness.
• Work closely with Deposits Relations Manager to execute sales strategies to drive growth and achieve goals across the bank.
• Identify opportunities for business expansion and collaborate with Deposit Relations Manager.
• Work closely and back up the Retail Technology Manager in providing admin support and improving process.
• Facilitate communication and collaboration between branches and other departments as needed.
• Minimally conduct regular quarterly meeting with direct reports.
• Stay informed about industry trends, market conditions, and competitive landscape to make informed decisions and adapt strategies.
• Participate in various committees that may include: Marketing, RIC, Compliance, Technology, CRA, Fraud.
• Other duties as assigned.
Qualifications:
• Degree in a Business discipline such as Management, Economics or Finance or related experience preferred.
• Highly developed written and oral communication skills.
• Exceptional analytical and critical thinking skills.
• Motivate and Influence Others.
• Proven abilities in managerial and leadership skills.
• Strong interpersonal skills used within a team environment and in client interaction with emphasis on excelling in relationship building.
• 3-5 years banking experience.
• Strategic thinker.
This job description does not state or imply the only duties and responsibilities assigned to this job. Employee holding this job will be required to perform any other job-related duties requested by management. All job requirements are subject to possible modification to reasonably accommodate individuals with a disability. Peoples State is an Equal Opportunity Employer.
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