Overnight Customer Service Associate
1 week ago
Now is a great time to join our growing company Founded in 2001, Shamrock Trucking has grown steadily from a one truck operation to a fleet with multiple terminals in the Northeast. We are currently seeking a Customer Service Associate for our corporate headquarters locating Warminster, PA.
Responsibilities:
- Provide daily customer service to various clients and associates via phone, email, and in-person interactions.
- Responsible for accepting jobs via customer websites and e-mails.
- Answer phone calls and reroute to the appropriate party when necessary.
- Coordinate and schedule truck pick-up and delivery appointments.
- Must have the ability to enter loads into the system within 10-20 minutes of the request.
- Ability to track drivers to give proper updates to customers.
- Must have adequate computer knowledge in order to update customer portals in a timely manner.
- Ability to communicate with customers profesionally.
- Perform accurate data entry.
- Other duties as assigned.
Essential Skills and Experience:
- High School diploma or GED equivalent required.
- Computer knowledge and use of transportation software a plus.
- 6 months to 1 year experience in a customer service environment.
- Proficiency in MS-Office: Word, Excel, Outlook, and Power Point.
- Excellent written and verbal communication skills.
- Ability to appropriately handle confidential and highly sensitive material.
Job Posted by ApplicantPro
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