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Customer Service Intern

2 months ago

Warminster, United States Alfa Laval Full time

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job

As an integral member of our team, you will play a pivotal role in This position provides after sales support to internal and external customers by addressing all parts related inquiries in a timely and courteous manner to ensure customer satisfaction. This position is located in Warrington, PA

As a part of the team, you will:

  • Perform all functions necessary for proper processing of customer orders and quotes through the use of the internet, a diverse system portfolio, PC Software and more.
    • Perform follow up on customer quotations based on identified sales dollar amount.
    • Provide follow up on customer order backlog to ensure invoicing is completed in a timely manner with accurate order dating to ensure timely delivery.
    • Review purchase orders to determine if customer expectations can be met.
    • Interact with parts expedite team to investigate parts delivery issues.
  • Provide support for the parts team as well as the customer service inbox by responding to or forwarding customer inquiries.
  • Assist Accounts Payable/Receivable with basic accounting functions such as processing credits for returns, providing proof of delivery for invoicing and receiving purchase orders so that vendors can be paid.
  • Address concerns resulting from customer errors.
  • Assist with authorizations for parts to be returned to our warehouses.
  • Ability to work in office 3/5 days a week.
"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games."

What you know:

You have a High school diploma; Associates degree in business or related field preferre, and:
  • Excellent interpersonal, communication and organizational skills
  • Excellent phone skills
  • Strong desire to provide quality service with a team approach to achieve customer satisfaction.
  • Strong PC skills in word processing, spreadsheet and database software
  • Candidate must be able to maintain composure in stressful situations


What's in it for you?

At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The base salary for this role is typically $16 per hour.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

EEO/Vet/Disabled Employer