Employee Experience Manager

2 months ago


Grand Rapids, United States HR Collaborative Full time
Job DescriptionJob Description

OAK Employee Experience Manager

Reporting to the Chief Operations Officer, the Employee Experience Manager is responsible for creating a positive and engaging work environment that enhances the overall experience of employees throughout their lifecycle within the organization.

Key Responsibilities

  1. Talent Acquisition Coordination:
  • Collaborate with hiring managers and third-party recruiters to ensure a smooth and efficient selection process.
  • Coordinate and schedule interviews, assessments, and onboarding activities.
  • Manage candidate communication and ensure a positive candidate experience throughout the hiring process.
  • Assist in the development and maintenance of a candidate database and tracking system.

1. Onboarding & Offboarding and Talent Integration:

  • Develop and manage comprehensive onboarding programs to help new employees integrate smoothly into the company culture and their roles.
  • Ensure new hires have the resources and support they need to succeed from day one.
  • Coordinate offboarding process.

2. Employee Engagement:

  • In collaboration with leadership, design and implement strategies to increase employee engagement, work enablement and job satisfaction.
  • Supports employee-centric events, activities, and initiatives that promote a positive workplace culture.
  • Supports participation in career fairs and promoting employer brand at external events.
  • Proactively promotes employee success and recognition efforts.

3. Mentorship/Internship Program Oversight:

  • Develop, implement, and manage the company's internship and mentorship programs.
  • Coordinate with various departments to identify internship opportunities and mentor pairings.
  • Oversee the recruitment, onboarding, and orientation of interns.
  • Monitor the progress and development of interns, ensuring they receive valuable learning experiences and support.
  • Establish and maintain mentorship guidelines and best practices to foster effective mentor-mentee relationships.
  • Gather feedback from participants to continuously improve the programs and ensure they align with the organization's goals and values.

Skills and Qualifications

  • Bachelor's degree in Human Resources, Business Administration, Organizational Development, Psychology, or a related field.
  • 3 years experience in HR, employee engagement, learning and development, organizational development preferred.
  • Proven experience in designing and implementing training programs; knowledge of adult learning principles and effective training techniques.
  • Experience in project management and leading cross-functional initiatives.
  • Cultural awareness; sensitivity to diverse background and ability to promote inclusive workplace. Ability to build and maintain positive relationships with employees at all levels.
  • Technology Proficiency; Experienced using HRIS, employee engagement platforms, learning management systems, and similar software.
  • Exceptional interpersonal communication and presenting skills.


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