Packaging Operations Manager

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Square is looking for a technical and strategic Packaging Operations Manager to join our Square Hardware Design Operations Team. The ideal candidate thrives in cross-discipline collaboration, is technical, strategic, and driven to deliver on time and on budget. Square Packaging creates high-quality out of box experiences for our sellers and pride ourselves in bringing creative and sustainable solutions into existence.

As a Packaging Operations Manager, you will oversee international and domestic manufacturing partners to manage commercialization of packaging structures including cost, materials, production processes, schedules, and ongoing supply to meet demand for new and sustaining products. Partnering with internal teams, you’ll be reviewing specification drawings, facilitating artwork releases, proofing, and management of ongoing changes.

Your role has a high-level of technical expertise, attention to details, organization and prioritization, strategic planning, and relationship management. You understand the intersection between design and manufacturing, communicate clearly, don’t mind pivoting, and know how to move work forward evolving in tandem with your team. Maintaining the quality of our product, efficiency of production, and health of partner relationships is instrumental to great packaging experiences for our sellers. 

You Will:

• Manage packaging and print vendors against KPIs for NPI programs and maintain on-going supply of packaging for sustaining programs

• Scale packaging production during the NPI process and ensure supply partner capabilities, capacity, and production schedule commitments to meet program requirements 

• Ensure materials, processes, documentation and production requirements to meet creative and structural goals

• Artwork, imaging, and production targets to ensure accurate print reproduction

• Supplier print press approvals and production line audits as needed

• Ensure packaging cost, quality, and yields to meet program targets

• Manage the Product Life Cycle processes with the internal PLM team, including new item releases, change requirements, and documentation  

• Alignment of change requirements and releases for sustaining programs with cross-functional teams

• Identify and implement ongoing packaging program updates to improve process, performance, sustainability, and/or cost

• Risk management and mitigation for Packaging suppliers and supply chain

• Relationships, prioritization, and strategic planning to ensure continuity of supply for programs  

You Have: 

• 8+ years of experience in Packaging Operations Management (agency, in-house, or vendor) with international (SE Asia) supply chain and supplier management 

• Creative problem solving and experience closing technical issues 

• Strategic program management and demonstrable process to drive results 

• Understanding of how to manage, influence and grow internal and external relationships

• Packaging commodity global supply management 

• BS in design / packaging or equivalent industry experience 

• Functional knowledge of Adobe Creative Suite Print Production applications (INDD, AI, PSD, PDF)

• Digital proofing system (Review Studio or similar) 

• Product Lifecycle Management (PLM) system (Arena or similar)

• Project management software (Asana or similar)

• Procurement Systems for PO management (Oracle or similar)

Role Location: 

We want employees to reside where they feel most creative and productive. This role is based in the United States and is open to all U.S-based individuals who can partner with internal teams and supply partners, including sharing and adjusting to typical working hours in Pacific Time and weekly calls with suppliers in SE Asia. Travel within the US to meet with team members, and suppliers in SE Asia will be required.

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $171,800 - USD $257,600
Zone B: USD $163,200 - USD $244,800
Zone C: USD $154,600 - USD $232,000
Zone D: USD $146,000 - USD $219,000

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.