Product Operations Manager

2 weeks ago

Oakland, United States Block Full time

Company Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Check out our locations, benefits, and more at cash.app/careers.
Job Description
The Cash App Strategy and Operations team is responsible for building, operating, and innovating the essential machines required to enable Cash App to become a top primary banking service provider in the US. Within that team, Product Ops is focused on establishing and improving critical product management processes, frameworks and tools. Product Ops provides leverage to the Head of Product by owning and refining the product development lifecycle, leading product related operations, driving coordination of the roadmap and ensuring we ship impactful and compliant products to our customers.
Example projects that Product Ops have tackled in the past include:

  • Refining the product development process to ensure we ship innovative, impactful and compliant products
  • Building a centralized source of truth for cross-functional stakeholders to track the product roadmap
  • Creating a materiality framework to prioritize resources and give our PMs autonomy to ship products


Qualifications

  • Experience: 5+ years of experience in management consulting, product management, strategy and operations, or program management within a product organization.
  • Product Management Experience: At least 2 years as a Product Manager, in Product Operations, or in a role supporting product, engineering, or design organizations.
  • Process Improvement: Demonstrated experience in identifying problems and issues across the organization and defining processes to solve them.
  • Organizational Skills: Exceptional organizational skills with a keen attention to detail.
  • Technical Proficiency: Proven success using no-code tools such as Airtable
  • Communication Skills: Excellent written and verbal communication skills, with the ability to synthesize and present large amounts of information effectively.
  • Cross-functional Coordination: A proven track record of executing cross-functional work requiring coordination across multiple stakeholders.


Highly Preferred:

  • Product Development: Experience with the product development lifecycle.
  • FinTech Experience: Background in Consumer FinTech.


Location:

  • US-based, ideally PST timezone. Remote acceptable.


Qualifications

  • Experience: 5+ years of experience in management consulting, product management, strategy and operations, or program management within a product organization.
  • Product Management Experience: At least 2 years as a Product Manager, in Product Operations, or in a role supporting product, engineering, or design organizations.
  • Process Improvement: Demonstrated experience in identifying problems and issues across the organization and defining processes to solve them.
  • Organizational Skills: Exceptional organizational skills with a keen attention to detail.
  • Technical Proficiency: Proven success using no-code tools such as Airtable
  • Communication Skills: Excellent written and verbal communication skills, with the ability to synthesize and present large amounts of information effectively.
  • Cross-functional Coordination: A proven track record of executing cross-functional work requiring coordination across multiple stakeholders.


Highly Preferred:

  • Product Development: Experience with the product development lifecycle.
  • FinTech Experience: Background in Consumer FinTech.


Location:

  • US-based, ideally PST timezone. Remote acceptable.

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